Intake Specialist-bilingual

Job Description

Must be bilingual. M-F 12:30pm to 9:00pm. The candidates must have strong data entry skills, customer service experience and fluent in Spanish. Job Title: Intake/Confirmation Specialist
Reports To: Team Lead
Department: Intake/Confirmation
Summary: Successfully input calls and referrals/complete all confirmation calls in assigned queues in a professional, efficient, and timely manner ensuring a superior customer experience along with meeting quality and quantity objectives as well as communicating effectively with team members within the customer service department.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
? Process all inbound calls in accordance with departmental protocols.
? Complete confirmation calls in assigned queues in a timely manner
? Accurately Input all referrals received via phone/email/fax into Meridian
? Handle all inbound calls in a professional manner.
? Escalate issues in a timely manner to Team Lead
? Provide excellent customer service at all times to all customers (clients, vendors, staff)
? Forward emails received in referral bin for cancelations, changes, complaints, questions, etc. to appropriate team
? Promote morale, professionalism, and stewardship among peers and throughout entire company.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
Oral Communication - Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively.
Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
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Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience. Must have previous experience in a customer service or call center related position.
Language Ability:
Ability to read written instructions and procedure manuals. Ability to fill out forms. Ability to speak effectively to customers, clients, and vendors.
Math Ability:
Ability to add, subtract, multiply, and divide basic math problems.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference: JN -112025-409438