Analyst, Customer Service

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Analyst, Customer Service - Hybrid

Cranbury, NJ, New Jersey

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Permanent

New Jersey

Cranbury, NJ

Supply Chain

Full - Time

25-Nov-2025

Analyst – Order To Delivery

JOB SUMMARY:

This is a role within Order to Delivery with the goal of receiving, troubleshooting, and releasing work to our Distribution Centers while also looking for and working on initiatives to improve processes and streamline activities.

This position will have a significant portion of their time dedicated to the day-to-day management of order flow for the assigned customer accounts while supporting key metrics and KPIs

TASKS, DUTIES & RESPONSIBILITIES

Customer Service - Day-to-Day Responsibilities (~70%):

• Manage order lifecycle from receipt through shipment. Inclusive of order block management, release to distribution & follow up/follow through of open items in a timely manner for your portfolio

• Able to use strong and varied communication (verbal, written, visual, data) to illustrate points and suggestions with cross functional teams and peers to challenge the status quo and look for new ways of working to help achieve our goals for the department and customer.

• Ability to influence, presents findings and proposed solutions, gains buy-in and drives change

• Provide reporting based on needs of customer accounts and department

• Actively participate in cross-functional Logistics Teams to improve existing processes for efficiency

• Participate in Sales, Supply Chain and Departmental meetings

• Understanding the impact that Order to Delivery has on the supply chain flow, including the ability to anticipate potential roadblocks

• Customer Service – Additional Responsibilities (~30%)

• Drive customer satisfaction by collaborating with key stakeholders to understand and support customer service level and on time ship/delivery requirements.

• Identify project initiatives to gain efficiency, drive process improvements by developing sustainable solutions across groups.

• Optimize existing reports, analytical tools, data sources, database queries and procedures

• Performs and participates in root cause analysis while recommending solutions/improvements

JOB REQUIREMENTS

Education, Experience and Skills

• College Degree Required

• Supply Chain / Logistics experience preferred

• Excellent analytical skills with strong attention to detail

• Excellent communication, interpersonal and organizational skills

• Enthusiasm to work in a fast-paced, team-oriented environment

• Ability to present data collected and analyzed to key business partners

• Ability to understand the nuances of communicating effectively with Finance and IT

• Ability to seek effective and efficient ways to achieve results

• Ability to build and maintain positive relationships with internal and external customers

• Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions

• Ability to work independently as a self-starter while remaining detail oriented

• Strong excel skills including proficiency in creating pivot tables, vlookups, advance formulas and functions allowing for data driven decisions to be made

Specific Designations, Certifications or Licenses

• SAP experience is desired but not required

• PowerBi, Celonis Tableau, Analyzer is desired but not required

• Lean/Six Sigma Business Process Improvement experience is desired but not required

Competencies:

Analytical:

• Ability to analyze large data sets and conduct root cause investigations

• Functional (transactional) knowledge

• Calculated decision-making abilities

• Analyze current processes to identify opportunities for improvement

Interacts effectively:

• Listens and communicates well

Displays sensitivity to the L’Oreal Métier and demonstrates excellence:

• Focuses on completing work accurately and with high quality

• Sets high standards of performance for self and others

Achieves results:

• Pursues objectives with drive

• Stays proactive

• Acts with integrity

Manages complexity and demonstrates entrepreneurship:

• Reasons from multiple perspectives

• Makes decisions independently

• Takes initiative

• Multi-tasking

This summary describes the general nature of work to be performed and is not an exhaustive list of all responsibilities, duties, and skills required of an incumbent in this position.