Call Center Agent
1 week ago
We are seeking Customer-Focused Call Center Agents to handle inbound and outbound maintenance requests with professionalism and efficiency. In this role, you will be responsible for dispatching vendors or internal crews, tracking work orders, and ensuring each job is completed with accuracy and high-quality service. You will serve as a critical quality control checkpoint, managing the entire lifecycle of each request, from the initial call to final client follow-up, ensuring client satisfaction and operational excellence. Strong communication, organization, and problem-solving skills are essential to succeed in this role. Benefits: • Competitive pay • Paid vacation • 7 paid holidays • Performance bonuses • Health insurance • 401(k) matching • Referral bonuses Responsibilities: • Answer inbound calls and make outbound calls related to maintenance service requests in a courteous and professional manner. • Accurately log and document maintenance requests in the system, ensuring all relevant information is captured. • Dispatch appropriate vendors or internal maintenance crews based on the nature of the issue and availability. • Monitor and track the status of each work order from initiation to completion, ensuring timely updates and resolution. • Act as a quality control checkpoint, verifying that all services meet established standards before closing requests. • Communicate effectively with clients, vendors, and internal teams to provide updates and ensure clear expectations. • Follow up with clients after service completion to confirm satisfaction and address any remaining concerns. • Identify and escalate urgent or unresolved issues to the appropriate personnel as needed. • Maintain accurate records and reports related to maintenance activities and outcomes. • Continuously seek ways to improve service efficiency, accuracy, and customer satisfaction. Qualifications: • Prior experience in customer service, call centers, or administrative coordination is preferred. • Strong attention to detail and organizational skills. • Comfortable working with standard computer systems (CRM, email, dispatch software). • Analytical problem solver — able to think ahead and prevent issues • A strong sense of responsibility, teamwork, and pride in doing careful work. • Familiarity with general contracting or trade terminology (plumbing, electrical, etc.) preferred. • Prior roles where you handled client follow-ups or customer issue resolution. Compensation: $15.50 - $18 hourly
• Answer inbound calls and make outbound calls related to maintenance service requests in a courteous and professional manner. • Accurately log and document maintenance requests in the system, ensuring all relevant information is captured. • Dispatch appropriate vendors or internal maintenance crews based on the nature of the issue and availability. • Monitor and track the status of each work order from initiation to completion, ensuring timely updates and resolution. • Act as a quality control checkpoint, verifying that all services meet established standards before closing requests. • Communicate effectively with clients, vendors, and internal teams to provide updates and ensure clear expectations. • Follow up with clients after service completion to confirm satisfaction and address any remaining concerns. • Identify and escalate urgent or unresolved issues to the appropriate personnel as needed. • Maintain accurate records and reports related to maintenance activities and outcomes. • Continuously seek ways to improve service efficiency, accuracy, and customer satisfaction.
-
Outbound Call Center Data Collection Agent
2 weeks ago
Fort Walton Beach, FL, United States Titan Technologies Full timeTelaforce, a Titan Technologies company, is HIRING in sunny Fort Walton Beach, FL! Day Shift/No Weekends! 40 hours per week 401k with Company match up to 5% HSA ($50/month company contribution) 11 Paid Holidays Promote from within policy FREE PARKING! We're interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the...
-
Outbound Call Center Data Collection Agent
2 weeks ago
Fort Walton Beach, FL, United States Titan Technologies Full timeTelaforce, a Titan Technologies company, is HIRING in sunny Fort Walton Beach, FL! Day Shift/No Weekends! 40 hours per week 401k with Company match up to 5% HSA ($50/month company contribution) 11 Paid Holidays Promote from within policy FREE PARKING! We're interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the...
-
Outbound Call Center Data Collection Agent
1 week ago
Fort Walton Beach, FL, United States Titan Technologies Full timeTelaforce, a Titan Technologies company, is HIRING in sunny Fort Walton Beach, FL! Day Shift/No Weekends! 40 hours per week 401k with Company match up to 5% HSA ($50/month company contribution) 11 Paid Holidays Promote from within policy FREE PARKING! We're interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the...
-
Bilingual Call Center Representative
1 week ago
West Palm Beach, FL, United States Penske Automotive Full timeAre you fluent in Spanish and English? Penske Automotive Group wants YOU to join our team as a Call Center Representative! No experience? No problem! We provide comprehensive training to set you up for success. Join our Business Development Center (BDC) and handle outbound service calls for our dealerships in Florida. Don't miss this opportunity to...
-
Bilingual Call Center Representative
2 weeks ago
West Palm Beach, FL, United States Penske Automotive Full timeAre you fluent in Spanish and English? Penske Automotive Group wants YOU to join our team as a Call Center Representative! No experience? No problem! We provide comprehensive training to set you up for success. Join our Business Development Center (BDC) and handle outbound service calls for our dealerships in Florida. Don't miss this opportunity to...
-
Bilingual Call Center Representative
1 week ago
West Palm Beach, FL, United States Penske Automotive Full timeAre you fluent in Spanish and English? Penske Automotive Group wants YOU to join our team as a Call Center Representative! No experience? No problem! We provide comprehensive training to set you up for success. Join our Business Development Center (BDC) and handle outbound service calls for our dealerships in Florida. Don't miss this opportunity to...
-
INS Call Center Associate
1 week ago
Daytona Beach, FL, United States Proctor Loan Protector Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Job Title: INS Call Center Associate FLSA Status: Non-Exempt Department: Call Center Reports to: Call Center Manager Proctor Loan Protector does not sponsor any type of work visa's or STEM programs. Who are we? What do...
-
INS Call Center Associate
1 week ago
Daytona Beach, FL, United States Proctor Loan Protector Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Job Title: INS Call Center Associate FLSA Status: Non-Exempt Department: Call Center Reports to: Call Center Manager Proctor Loan Protector does not sponsor any type of work visa's or STEM programs. Who are we? What do...
-
INS Call Center Associate
2 weeks ago
Daytona Beach, FL, United States Proctor Loan Protector Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Job Title: INS Call Center Associate FLSA Status: Non-Exempt Department: Call Center Reports to: Call Center Manager Proctor Loan Protector does not sponsor any type of work visa's or STEM programs. Who are we? What do...
-
Customer Service Representative
1 week ago
Palm Coast, FL, United States Angel Hall - State Farm Agent Full timeResponsive recruiter Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...
