Guest Service Specialist

The Guest Service Specialist plays a pivotal role in ensuring a welcoming and seamless experience for all patrons of the Victoria Recreation Center (VRC). This position will greet and assist visitors, process membership and program registration, manage cash and credit card processing, monitor proper use of the VRC, and ensure the lobby space is tidy and inviting to our members and guests.

Essential duties listed below are intended as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is similar, related, or logical to the position.

• Greet VRC patrons and guests, in a friendly and courteous manner.
• Check in and register program participants, members, and facility rental customers, using the city's registration system and cash register.
• Collect participant fees and facility sales of programs, membership, or punch card passes according to facilities policies and procedures.
• Ensure accurate balancing and verification of shift revenues at the beginning and end of each shift.
• Maintain a clean and welcoming front desk and lobby environment, including, but not limited to window cleaning, vacuuming, sweeping, etc.
• Provide assistance with programs and events which may include registration, phone calls, emails, set-up, and clean-up.
• Monitor the Fitness Center, Gymnasium, and the walking track usage as well as assist with enforcing rules to ensure a safe and enjoyable environment for all.
• Actively engage with members and guests to promote involvement in our services, programs, and memberships. Request suggestions and feedback to pass along to the immediate supervisor.
• Effectively communicate with the ice arena staff on an as needed basis.

Minimum Qualifications:

• Must be 16 years or older.
• Must have ability to pass a criminal background check.
• Must be able to read and follow written instructions and diagrams.
• Must have basic computer skills with some knowledge of Microsoft Office programs.

Desirable Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Experience using recreation software, such as CivicRec.
• Ability to apply judgement and discretion to resolve problems, public relation concerns, and personnel and customer service issues in accordance with City policies and procedures.
• Ability to communicate effectively with members and guests.
• Ability to perform basic computer functions, use a telephone system and perform cash transactions.
• Strong attention to detail.
• Ability to multi-task and prioritize tasks.
• Ability to handle basic assignments and problems under close supervision.
• Ability to use basic analytical skills to make decisions and determine actions.
• Ability to keep the front reception and lobby area clean and welcoming.

Immediate opening for weekdays and weekends for all shifts. This job posting will remain open until the position is filled. This position may work a variety of shifts to ensure public access to the Victoria Recreation Center (VRC). VRC is open 7 days a week. Work is performed inside, temperature-controlled environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. This position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the city and requirements of the job change. The employee is required to operate a computer and office equipment. The City of Victoria is an equal opportunity employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.