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Epic Resolute Analyst II
2 weeks ago
EPIC Resolute Analyst II
Location: Dallas – Shared Services
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
About the Role
Are you passionate about optimizing healthcare technology and driving operational excellence? Join our team as an Epic Resolute Analyst II, where you'll play a key role in supporting and enhancing our Epic Resolute applications. This position is perfect for someone who thrives in a collaborative environment and enjoys solving complex challenges that make a real impact on patient care and revenue cycle operations.
What You'll Do
- Serve as a trusted partner to IT and Empower teams, identifying innovative solutions for operational and technical needs.
- Analyze and resolve Level 1–3 customer-reported issues, ensuring timely and effective feedback.
- Conduct application and integrated testing for assigned modules, validating builds with end users.
- Participate in operational discovery sessions to uncover organizational needs and recommend improvements.
- Support integration with third-party applications when applicable.
- Maintain accurate and up-to-date department documentation.
- Provide regular status updates to management and actively contribute in meetings and committees.
- Represent the team with professionalism—even under tight deadlines and high-pressure situations.
What We're Looking For
- Education:
- Bachelor's degree in healthcare or related field (or equivalent experience).
- Master's degree preferred.
- Certification:
- Epic Resolute certification required (or ability to obtain within 3 months of hire).
- Experience:
- Previous experience with Epic Systems build, training, and support strongly preferred.
- Skills:
- Strong problem-solving abilities and attention to detail.
- Excellent communication and collaboration skills.
Ability to maintain composure and deliver results in fast-paced environments.
