Field Service Technician

2 days ago

Salt Lake City, UT, United States Natus Medical Full time

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.

Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support - and greater peace of mind.

Job Function: Service

Job Family: Field Services

Area: Wyoming, Colorado, Utah, Arizona, and New Mexico.

A Field Service Technician provides industry-best technical support on computer-based medical instrumentation. This role is responsible for establishing strong relationships with customers, as well as managers and the national service team. This position will be based remotely and responsible for multi-state service coverage.

Essential Duties & Responsibilities

  • Stay up to date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
  • Visit customer locations to perform installation, calibration, and equipment repair on company offerings.
  • Complete calibration forms onsite and email to customers within 24 hours. Ensure that knowledge of products serviced is held to a high standard and up to date.
  • Work closely with sales and service teams and customers to understand their service needs.
  • Work closely with the service scheduling team for territory management and streamline monthly schedule whenever possible.
  • Maintain customer focus and with sense of urgency related to performance and problem solving, with emphasis on innovation and utilization of technology.
  • Effective customer interaction through good interpersonal relationships, asks questions, listens carefully and provides appropriate information. Recognizes issues, problems or opportunities and determines the appropriate action required.
  • Order/maintain adequate amount of truck stock to replace defective parts in the field when needed.
  • Manage appropriate tools and equipment to ensure that they are in proper functioning order and meets Company's quality standards.
  • Multi-tasks to complete responsibilities in a timely and accurate manner.
  • Book travel arrangements including flights and lodging according to planned customer visits.
  • Attend trade shows, presentations and meetings as required. Submit expense reports in a timely manner.

Travel Required: Extensive Travel Required.

Qualifications

  • A graduate of an accredited Electronics Technician/Technologist program
  • Minimum (5) five years as a bench electronic technician
  • Minimum (3) three years' experience on the road environment
  • Proficiency in spoken English and French is preferred.
  • Excellent working knowledge of Windows and related core programs
  • Demonstrated knowledge of analog & digital electronics
  • Strong troubleshooting and exceptional analytical skills
  • Possess proven team player skills with the ability to work independently frequently & with confidence
  • Strong attention to detail and quality while demonstrating continued pride in their work
  • Excellent organizational, record keeping and time management skills
  • Possess a valid driver's license at all times
  • Possess a small car which he/she will use on the road

#INDNATUS

Pay Transparency Details: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.

Compensation and Benefits: Comprehensive benefit package that starts on your 1st day including medical, dental, vision, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off plan, tuition reimbursement assistance eligibility after your first year, and more.


Join Natus Sensory today. Confidence in every Sense.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

  • Field Service Technician

    5 days ago

    Salt Lake City, UT, United States Engenium Staffing Inc Full time

    Field Service Technician - SimulationBased in Utah Or Colorado| Travel up to 90% | Full-Time Are you the kind of person who gets a thrill from solving tech puzzles on the go? Love helping people while working hands-on with advanced equipment? We're looking for a Field Service Technician to be the face of post-sales support for cutting-edge simulation...

  • Field Service Technician

    3 days ago

    Salt Lake City, UT, United States Engenium Staffing Inc Full time

    Field Service Technician - SimulationBased in Utah Or Colorado| Travel up to 90% | Full-Time Are you the kind of person who gets a thrill from solving tech puzzles on the go? Love helping people while working hands-on with advanced equipment? We're looking for a Field Service Technician to be the face of post-sales support for cutting-edge simulation...

  • Field Service Technician

    3 days ago

    Salt Lake City, UT, United States Integrated Power Services Full time

    Description Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You'll be able to work alongside some...

  • Field Service Technician

    21 hours ago

    Salt Lake City, UT, United States Integrated Power Services Full time

    Description Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You'll be able to work alongside some...

  • Field Service Technician

    4 days ago

    Salt Lake City, UT, United States Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Field Service Technician

    2 days ago

    Salt Lake City, UT, United States Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Field Service Technician

    4 days ago

    Salt Lake City, UT, United States BLM GROUP USA Full time

    BE PART OF A MANUFACTURER LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform...

  • Field Service Technician

    3 days ago

    Salt Lake City, UT, United States BLM GROUP USA Full time

    BE PART OF A MANUFACTURER LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform...

  • Field Service Technician II

    20 hours ago

    Salt Lake City, UT, United States Genuine Parts Company Full time

    SUMMARY: Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for...

  • Audio Visual Field Service Technician

    3 days ago

    Salt Lake City, UT, United States OFFICEPRO, Inc. Full time

    About the job Audio Visual Field Service Technician - SLC, Utah OfficePro Inc., a Washington DC-based technical training and recruiting company, is looking for a skilled and highly motivated Level 2 Audio Visual Field Service Technician. The selected candidate will work in partnership with our client to provide field service support for a high-profile...