Front Desk Supervisor

7 days ago

Virginia Beach, VA, United States Westin Virginia Beach Town Center Full time

Westin Virginia Beach Town Center is looking for a Front Desk Supervisor.

Must be flexible and work weekends and Holidays.

We offer benefits: Medical, Dental, Vision, Disability Insurance, Paid Time Off, Hotel Discounts and 401(k).

Overview:

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.

Key Duties & Responsibilities:

  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
Education and Experience:
  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
  • Basic computer skills required.


Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

  • Front Desk Supervisor

    2 weeks ago

    Virginia Beach, VA, United States Courtyard Virginia Beach Oceanfront South Full time

    Do you love interacting with people? Are you a social person? If so, the Courtyard by Marriott Virginia Beach Oceanfront South 25th Street has a position for you. We are currently looking for an energetic and outgoing person to join our guest team as a Full-Time Front Desk Supervisor.Overview: The Front Desk Supervisor supervises the operation of the front...

  • Front Desk Supervisor

    2 weeks ago

    Virginia Beach, VA, United States Courtyard Virginia Beach Oceanfront South Full time

    Do you love interacting with people? Are you a social person? If so, the Courtyard by Marriott Virginia Beach Oceanfront South 25th Street has a position for you. We are currently looking for an energetic and outgoing person to join our guest team as a Full-Time Front Desk Supervisor.Overview: The Front Desk Supervisor supervises the operation of the front...

  • Front Desk Supervisor

    7 days ago

    Virginia Beach, VA, United States Courtyard Virginia Beach Oceanfront South Full time

    Do you love interacting with people? Are you a social person? If so, the Courtyard by Marriott Virginia Beach Oceanfront South 25th Street has a position for you. We are currently looking for an energetic and outgoing person to join our guest team as a Full-Time Front Desk Supervisor.Overview: The Front Desk Supervisor supervises the operation of the front...

  • Front Desk Supervisor

    2 weeks ago

    Virginia Beach, VA, United States Harrison Group Full time

    The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly...

  • Front Desk Supervisor

    6 days ago

    Virginia Beach, VA, United States Harrison Group Full time

    The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly...

  • Assistant Front Desk Supervisor

    2 weeks ago

    Virginia Beach, VA, United States Tidewater Physicians For Women Full time

    About the JobTidewater Physicians for Women - Assistant Front Desk Supervisor Tidewater Physicians for Women is a division of Mid-Atlantic Women's Care with offices in Virginia Beach and Norfolk, Virginia. Women of all ages from young teens to women past menopause, can access compassionate and individualized care at Tidewater Physicians for Women. Our...

  • Assistant Front Desk Supervisor

    2 weeks ago

    Virginia Beach, VA, United States Tidewater Physicians For Women Full time

    About the JobTidewater Physicians for Women - Assistant Front Desk Supervisor Tidewater Physicians for Women is a division of Mid-Atlantic Women's Care with offices in Virginia Beach and Norfolk, Virginia. Women of all ages from young teens to women past menopause, can access compassionate and individualized care at Tidewater Physicians for Women. Our...

  • Fairfield Inn

    1 week ago

    Virginia Beach, VA, United States Coastal Hospitality Associates Full time

    Front Desk Supervisor starting at $17.00 / hr! If you are seeking to joining a GREAT company that TRULY CARES about YOU - Join our Fairfield Team today! We are excited to invite talented candidates to apply immediately for this outstanding opportunity to work in a fun, fast paced environment. Bring your unmatched customer service, hands on leadership skills...

  • Fairfield Inn

    2 weeks ago

    Virginia Beach, VA, United States Coastal Hospitality Associates Full time

    Front Desk Supervisor starting at $17.00 / hr! If you are seeking to joining a GREAT company that TRULY CARES about YOU - Join our Fairfield Team today! We are excited to invite talented candidates to apply immediately for this outstanding opportunity to work in a fun, fast paced environment. Bring your unmatched customer service, hands on leadership skills...

  • Fairfield Inn

    6 days ago

    Virginia Beach, VA, United States Coastal Hospitality Associates Full time

    Front Desk Supervisor starting at $17.00 / hr! If you are seeking to joining a GREAT company that TRULY CARES about YOU - Join our Fairfield Team today! We are excited to invite talented candidates to apply immediately for this outstanding opportunity to work in a fun, fast paced environment. Bring your unmatched customer service, hands on leadership skills...