Process Improvement Coordinator

Job Type

Full-time

Description

More than a decade ago, Ledge introduced America to the first-in pool chaise and modern design forward furniture for a more compelling outdoor living experience. Today the award-winning brand is recognized as the in-pool and poolside leader, adopted by discerning homeowners and five star resort and residential properties around the world.

Our continued success is very much a consequence of our team members, the Ledge culture of collaboration and innovation, and our unwavering belief in the importance of design distinction in everything we do.

If you are committed to your growth, collaborative both in spirit and action, and seeking to join a high performing team that both works hard and plays hard, we encourage you to apply.

Job Overview:

The Process Improvement Coordinator - Logistics supports our Transportation, Fulfillment, and Warehouse teams by identifying operational inefficiencies, improving workflows, and enhancing data accuracy across our logistics processes. This role blends hands-on operational support with analytical problem-solving, using tools such as Excel, Power BI, and internal systems to streamline how products move through our network.

Key Responsibilities:

1. Process Improvement & Operational Support

• Identify inefficiencies within transportation, fulfillment, and logistics workflows; assist in developing solutions that reduce errors, improve speed, and enhance accuracy.
• Support continuous improvement initiatives by documenting current-state processes, mapping workflows, and recommending improvements.
• Partner with Transportation, Warehouse, and Supply Chain teams to streamline shipping, receiving, routing, and carrier processes.
• Assist with root-cause analysis on recurring operational issues and help implement corrective actions.

2. Data & Reporting

• Produce and maintain reports, dashboards, and KPIs for the logistics and transportation teams using Excel, Power BI, and other analytical tools.
• Analyze daily/weekly shipping data to identify trends, bottlenecks, and improvement opportunities.
• Manage data quality by ensuring accuracy in systems such as NetSuite, carrier portals, and internal logistics databases.

3. Systems & Tools

• Assist with optimizing system usage across logistics platforms, including NetSuite, shipping software, scanner tools, and routing systems.
• Troubleshoot basic system issues related to logistics workflows and collaborate with IT or vendors when needed.
• Help maintain documentation for processes, SOPs, data definitions, and reporting standards.4

4. Cross-Functional Collaboration

• Work closely with Warehouse, Production, Customer Support, and Transportation teams to ensure operational alignment.
• Support special projects related to freight cost reduction, carrier performance, fulfillment efficiency, or throughput improvements.
• Partner with managers to track progress of process initiatives and communicate changes to stakeholders.

5. General Support

• Assist with ad hoc analyses and tasks related to logistics operations, freight costs, inbound/outbound scheduling, and transportation performance.
• Participate in team meetings, improvement workshops, and planning discussions to support Ledge 2.0 operational goals.

Requirements

• 1-2 years of experience in logistics, transportation, fulfillment, or a related supply chain environment.
• Strong analytical skills with proficiency in Excel; experience with Power BI or similar tools preferred.
• Comfortable navigating multiple systems and databases; ERP experience (NetSuite a plus).
• Ability to document processes, identify gaps, and support continuous improvement efforts.
• Strong communication and collaboration skills with the ability to work cross-functionally.
• Highly organized, detail-oriented, and eager to learn in a fast-paced operational environment.

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.

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