Client Service Representative

Job Title: Client Services Representative (CSR) - Primary Care
Location: Mount Laurel Animal Hospital - Mount Laurel, NJ
Job Type: Full-Time
Requisition ID: 1340

About the Job

Mount Laurel Animal Hospital is currently seeking a Client Services Representative (CSR) to join our Primary Care team for both full-time and part-time roles. This position is ideal for a detail-oriented, customer-focused professional who enjoys building meaningful relationships with clients and their pets while supporting a fast-paced veterinary environment. As a key member of the front desk team, you will deliver professional, personalized service in person, over the phone, and via email while collaborating closely with doctors, technicians, and leadership to ensure a seamless client experience.

Responsibilities
• Greet clients and patients with compassion, professionalism, and efficiency
• Manage client check-ins and check-outs, including appointment coordination and scheduling
• Answer multi-line phone calls and respond to client inquiries via phone and email
• Assist clients with hospital admissions, financial discussions, deposits, and expectations
• Maintain accurate and up-to-date client and patient records
• Communicate client needs, concerns, and questions to doctors and support staff
• Process medical records requests, pet insurance documentation, faxes, and scanned files
• Support front desk organization, cleanliness, and overall hospital appearance
• Participate in department training, meetings, and continuing education opportunities
• Assist Primary Care management as directed
• Collaborate with team members to provide a positive, efficient client experience

Qualifications
• Minimum 1 year of client service experience required
• Veterinary hospital experience strongly preferred
• Experience with EzyVet and/or Vet Radar is a plus
• Strong communication, organizational, and multitasking skills
• Ability to remain calm and professional in high-stress situations
• Detail-oriented, punctual, and reliable
• Positive attitude with a strong team-oriented mindset
• Ability to work independently and collaboratively in a fast-paced environment

Why Choose Mount Laurel Animal Hospital?
• Supportive Culture: Join a team that truly values compassion, collaboration, and community. We work hard, support each other, and celebrate our wins, big and small.
• Work-Life Balance: Your well-being matters. We offer flexible scheduling, generous PTO (including your birthday off), and wellness resources to support your life both inside and outside of work.
• Professional Growth: We offer ongoing access to continuing education, mentorship, and the support of an integrated emergency and specialty hospital
• Ideal Location: Enjoy suburban charm with big-city access, just minutes from Philadelphia, an hour from New York City, and close to the beautiful New Jersey Shore.

Benefits
• Competitive base salary
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Continuing education (CE) allowance
• Generous PTO policy
• Career advancement pathways and mentorship opportunities
• Supportive and inclusive work culture
• Access to state-of-the-art equipment and advanced technologies
• Flexible work schedule options

Additional Perks
• On-site events and staff appreciation activities throughout the year
• Fully equipped staff kitchens with complimentary snacks and beverages
• Relaxed break areas to recharge during your shift
• Employee pet care discounts
• And much more

About Us
Mount Laurel Animal Hospital is a fast-growing, privately owned hospital that values professional development and a strong work-life balance. Our team includes over 200 highly trained support staff, including Veterinary Technician Specialists in multiple fields. We offer a collaborative environment supported by leading-edge technology, including MRI, CT, fluoroscopy, and more. Located just outside Philadelphia and within driving distance of NYC and the Jersey Shore, we're ideally situated for both career and lifestyle.
Learn more at: https://mlahvet.com/beepic/

Our Commitment to Diversity, Equity & Inclusion
Mount Laurel Animal Hospital is proud to be an Equal Employment Opportunity (EEO) Employer. We are committed to fostering a workplace that embraces diversity and maintains a respectful, inclusive environment. Discrimination of any kind is strictly prohibited, and our policies apply to all aspects of employment.

Accommodation Notice
If you require accommodations during the application or interview process, please let us know in the "Want to tell us anything" section of the application. All accommodation requests are confidential and will not impact your candidacy. We are committed to providing an inclusive and accessible hiring experience.

Please note final compensation is influenced by industry experience, schedule, credentials, skills, and applicants' abilities.

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