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Auto Claims Associate
2 weeks ago
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We strive to be the preferred choice for the military community and their families.
Embrace a rewarding career with USAA, where our core values - honesty, integrity, loyalty, and service - guide our interactions with each other and our members. Contribute to our unique impact and culture.
The Opportunity
Grow and Learn with Us. Our Auto Claims Associate role could be your next career move. There’s plenty to learn, and we’ve mapped out a clear path for your success. Our comprehensive four-month training program is fully paid and covers all training materials, licensing costs, engaging discussions, hands-on practice, e-learning modules, and guided instruction to prepare you for independent member support. New training classes begin every month.
We provide supportive in-office development to foster proactive and independent service for our members. After six months, you will have the chance to work remotely two days a week. We encourage military veterans and spouses to apply. Work schedules may vary, including weekends. Please note that relocation assistance is not available for this position.
Your Role:
We are seeking dedicated professionals for the position of Auto Claims Associate who will be engaged in adjusting non-injury auto claims. You will work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This involves handling the complete claims process and settling claims in line with relevant state laws and regulations. You will make a meaningful impact on our members by providing outstanding customer service, effective communication, and tailored solutions.
Training is in-office for the initial 8 weeks, and attendance is required. Training hours are Monday - Friday, 8 am - 4:30 pm, with most shifts post-training being Monday - Friday, 10 am - 6:30 pm.
What You'll Do:
- Gain foundational knowledge of auto coverages and apply it to resolve simple claims effectively, including comprehensive and collision claims.
- Utilize proactive problem-solving and decision-making skills to resolve claims within guidelines under direct supervision, while managing priorities efficiently.
- Document all processes thoroughly, noting damage evaluations, investigations, negotiations, and settlement decisions.
- Collaborate with internal and external partners to facilitate timely claims resolution.
- Deliver exceptional service via various communication channels, utilizing digital tools for effective member support.
- Develop a solid understanding of Property and Casualty (P&C) insurance products, coverages, and internal claims processes.
- Be prepared to assist with workload surges and catastrophe response efforts, including potential evening and weekend work.
- May require travel for catastrophe deployments at short notice.
- Ensure compliance with risk management policies in all business activities.
What You Have:
- High School Diploma or equivalent experience.
- Exceptional customer service skills, with strong communication abilities across multiple platforms.
- Ability to manage multiple tasks while utilizing various business applications effectively.
- Willingness to obtain an insurance adjuster license and relevant state registrations within 90 days of hire.
- Completion of job-related assessments is mandatory.
What Sets You Apart:
- Experience in the US military or as a military spouse/domestic partner.
- A Bachelor’s degree.
Compensation: The hiring range for this position is $48,340 to $50,340. USAA utilizes a competitive assessment process to determine salary based on experience and market data, which may vary by location.
Employees may qualify for pay incentives based on personal and corporate performance as determined by the USAA Board of Directors.
This job description outlines the primary functions of the role and should not be seen as exhaustive of all possible tasks.
Benefits: USAA offers a comprehensive benefits package to support the physical, financial, and emotional well-being of employees, including medical, dental and vision plans, 401(k), pension, life insurance, parental and adoption assistance, a generous paid time off program, and various wellness initiatives. Our career development and continuing education programs help you achieve your professional goals.
Applications will be accepted on an ongoing basis until the position is filled. Interested candidates are encouraged to apply as soon as possible.
USAA is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
