Plumbing Customer Service Rep
6 hours ago
In addition to competitive pay and our great culture, we offer our Plumbing Customer Service Rep - Dispatchers the following benefits:
- Paid time off (PTO)
- Supportive work environment
DAY-TO-DAY
This full-time position typically works 7:30 am - 5:00 pm.
As a Plumbing Customer Service Rep - Dispatcher, you keep our office running smoothly by providing support for our customers and field technicians. You handle a high volume of phone calls, managing your time well as you prioritize multiple requests. Exceptionally organized, you handle dispatch and scheduling duties in our office, selecting the appropriate technician for each job and booking appointments in the most efficient way possible.
You're capable of meeting challenges and maintaining a positive demeanor as you dispatch urgent service requests. Our crew of field technicians relies on your excellent communication skills as you provide accurate, detailed information about their job orders. Self-motivated and independent, you demonstrate sound judgment as you proactively resolve problems and seek to make every customer a happy one. You're open to constructive feedback and value opportunities for ongoing training. You are proud of the role you play on our team and find satisfaction in helping customers receive the assistance they need
ABOUT FULL SPECTRUM PLUMBING
Full Spectrum Plumbing is a family-owned company that provides plumbing installations and repairs to both residential and commercial customers in the Rock Hill area. Our services include water heater repairs, drain cleaning, repiping, leak repair, fixture repair, sewer line repair, water filtration, and more. Whether it's an emergency or a planned plumbing service, we are only a call away and our clients know that they'll receive great service.
We treat our employees like family because we know that they are the reason for the success our company enjoys. For their dedication and skill sets, we provide competitive compensation, excellent benefits, and a supportive work environment.
OUR IDEAL PLUMBING CUSTOMER SERVICE REP - DISPATCHER
- Proactive - self-motivated
- Adaptable - a quick learner
- Upbeat - professional and optimistic
- Collaborative - a team player
- Interpersonal - able to effectively communicate
REQUIREMENTS FOR A PLUMBING CUSTOMER SERVICE REP - DISPATCHER
- 1+ years of office experience or customer service experience
- Highly organized
- Proficiency with Microsoft tools such as Excel, Word, and PowerPoint
- Excellent communication and phone skills
- Experience with cloud-based online tools and apps
If you meet the above requirements, we need you. Apply today to join our team in this office position
Location: 29730
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