Customer Service Representative
6 days ago
Job ID: 516690
Oldcastle® APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues.
Job Responsibilities
- Enter customer orders received by email and phone into ERP system
- Answer high volume of incoming calls and emails in a timely manner
- Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
- Communicate effectively with customers related to order status and coordinate with production regarding backordered items
- Communicate with sales, finance and operation teams to ensure orders are fulfilled
- Develop and maintain product knowledge to support customer needs and provide solutions
- Utilize the use of SalesForce to manage customer issues
- Verify product load and quantities match purchase order
- Review and retrieve documentation for credit department as needed
- Issue credits for pallet/product returns when applicable
- Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
- Execute Daily and Business fundamentals
- Willing and able to cross-train on other aspects of the customer service process
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
- High school diploma or GED, or equivalent combination of education, training, and experience
- Proficient with Microsoft Office Suite (Outlook)
- Ability to multi-task, answer phones and enter orders
- Ability to read and comprehend simple instructions
- Detail oriented, good organizational and problem-solving skills
- Manufacturing/industrial environment experience preferred
- Infor M3 and Salesforce experience preferred
- While performing the duties of this job the employee will be required to frequently sit and stand for extended periods of time
- Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
- Must wear company provided personal protective equipment - earplugs, hard hat, safety boots/shoes," and protective glasses
- Candidates must provide their own safety boots/shoes upon hire and will be eligible to participate in Safety Boots/Shoe Reimbursement Program after 30 days of employment
- Pay is $20 - $24/hr, based on experience
- 401(k) plan / group retirement savings program
- Short-term and long-term disability benefits
- Life insurance
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Date: Oct 31, 2025
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