Unit Clerk- Labor

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Labor & Delivery/PETU/APU- 3 Preston/3Cathcart

The Labor & Delivery, PETU and APU Units at Pennsylvania Hospital provide holistic, family centered services to the childbearing population of the Tri-state area including Central and Southern New Jersey, Northern Delaware and the Greater Philadelphia area and its suburbs.

Labor & Delivery (L&D) is a Level III, tertiary care facility, located on the third floor of the Preston Building, which provides the following services:

- Management of the uncomplicated pregnancy in the labor, delivery and recovery period

- Management of the complicated pregnancy in the labor, delivery and recovery period

- Operative procedures of pregnancy including cesarean section, cesarean hysterectomy, fallopian tubal ligation, and dilatation & curettage (D&E)

- Antenatal testing including biophysical profile (BPP), non-stress test (NST), amniotic fluid volume indexing (AFI), and ultrasound

- Interruption of pregnancy for genetic indications via cerclage removal, dilatation & evacuation, and prostaglandin induction.

The Perinatal Evaluation and Treatment Unit (PETU) is a Level III, tertiary care facility located on the third floor of the Preston Building, which provides the following services:

- Triage, evaluation and treatment of pregnancy complications occurring from 13 to 42 weeks of gestation

- Antenatal testing including biophysical profile (BPP), non-stress test (NST), amniotic fluid volume indexing (AFI), and ultrasound

- Evaluation and treatment of preeclampsia occurring after discharge from postpartum, within the first two weeks following delivery.

The Antepartum Unit (APU) is a Level III, tertiary care facility located on the third floor of the Preston Building, which provides the following services:

- Treatment of pregnancy complications occurring in the 5th to 42nd week of gestation

- Antenatal testing includes biophysical profile (BPP), non-stress test (NST), contraction stress test (CST), Oxytocin challenge test, amniotic fluid volume indexing (AFI), and ultrasound

- Treatment of pregnancy complications occurring after discharge from postpartum, generally in the first two weeks following delivery

- Cervical ripening in preparation for the induction of labor

- Post partum patients experiencing fetal or neonatal loss.

Summary:

• The unit clerk is an integral member of the patient care team who delivers quality care through collaboration and communication with team members. They work under the direct supervision of the nurse manager and the registered nurse to support the clerical and secretarial operations of the patient care unit. Responsible for key clerical functions and communication between the patient care team and patients/families. This role emphasizes the integration of clerical activities, health information record processing, hospitality and receptionist activities, and business service functions, incorporating organizational competencies of superior quality care and assuming responsibility and accountability for their role performance outcomes while supporting PAH's Relationship Based Care Model.

Responsibilities:

• Provides receptionist support including answering telephones, greeting visitors, and responding to patient call lights and ensuring that requests are either met or are handed off the appropriate nursing staff.
• Ensures that health information records are properly obtained, duplicated, assembled maintained and disassembled. Inputs information into various computer systems. Navigates through various components of the computerized order entry and documentation system.
• Uses discretion and protects the confidentiality of the patient.
• Facilitates the patient admission transfer and discharge process.
• Communicates STAT and NOW orders to RN's or other pertinent staff within established guidelines.
• Communicates with ancillary and support services to ensure adequacy of office related equipment and forms. This includes all computer related equipment and supplies.
• Uses patient progression software to communicate with patient support services to coordinate in-house escort, special dietary orders, menu delivery, etc. and notifies nursing staff of new room assignments
• Attends to patient and family needs by coordinating visits for local clergy and interpreter services through Patient and Guest Service's.
• Promptly notifies nurse in charge if unable to complete task, or assignment as directed.
• Attends educational sessions at the request of the Nurse Manager.
• Maintains neat and organized work station.
• Responsible for maintaining pneumatic tube system.
• Telephone Etiquette: Answering phone calls - introduce self, identify department address time of day, ask How may I help you? Telephone transfer - explain the reason for the transfer, ask permission, provide information before transferring, make sure someone is on the line before you disconnect. Taking a message - give urgent message to appropriate person, inform caller of the availability of the person he wants to talk with before asking for name Placing on Hold Ending a phone call
• Uses effective interpersonal skills in all interactions. Makes eye contact and promptly greets all visitors, physicians, and patients who approach the nursing station or arrive on the unit.
• Performs duties and exhibits behaviors consistent with Relationship Based Care philosophy of Pennsylvania Hospital.

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience:
• And Post high school education, which includes computer courses and medical terminology, preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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