Administrative Support Specialist
2 weeks ago
Administrative Support Specialist
Join CrossCountry Mortgage (CCM), the nation's leading retail mortgage lender, with over 7,000 dedicated professionals across more than 700 branches. Our commitment to a vibrant company culture has earned us recognition on the Inc. 5000 list of America’s fastest-growing private businesses ten times, highlighting our collective success driven by engaged employees.
At CCM, we pride ourselves on fostering an entrepreneurial spirit that encourages all employees to express their individuality while contributing to our shared goals. Our environment promotes transparency and support across departments.
We offer a competitive compensation package and a comprehensive benefits program, including medical, dental, vision, and 401K options, alongside company-provided short-term disability, an employee assistance program, and a wellness initiative.
Position Overview
The Administrative Support Specialist plays a crucial role in maintaining the operational efficiency of our branch. This position provides essential support to the Branch Manager, including calendar management, the effective coordination of business meetings, and email management. You will be expected to prioritize and manage multiple projects with independent judgment in addressing administrative needs.
Job Responsibilities:
- Manage calendars for the team and Branch Manager, coordinating business meetings through platforms like Teams, Zoom, and Outlook.
- Oversee emails, letters, packages, phone calls, and other correspondence.
- Arranging travel plans and reservations as necessary.
- Draft well-organized, grammatically correct emails independently.
- Utilize software applications, such as spreadsheets and relational databases, to keep management and teams informed on clients and transactions.
- Perform administrative tasks including conducting research, updating databases/CRM, and tracking tasks for follow-ups.
- Assist branches with day-to-day operations, including opening and tracking support tickets, resolving billing issues, and following up on outstanding documents.
- Support branches with onboarding and offboarding procedures.
- Prepare expense reports and reconcile receipts.
- Handle various personal administration tasks as needed.
- Be open to cross-training in different departments.
Qualifications and Skills:
- High School diploma or equivalent is required.
- Previous experience in banking, financial services, or mortgage is preferred but not mandatory.
- Exceptional communication skills.
- Strong time management and organizational abilities.
- Proficiency in Microsoft Office Suite.
This job description aims to provide insight into the role and its responsibilities. It is not intended to be an exhaustive list of qualifications, skills, tasks, or working conditions associated with the position.
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