Product Support Representative
2 days ago
Job Title: Product Support Representative
Location: Vernon Hills, IL
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service. Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
- Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues.
- Utilize product documentation as well as received training to support consumers across a wide assortment of products.
- Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of problems and to determine possible causes.
- Collaborate with other departments in the organization on the investigation and documentation of reported issues.
- 3+ years' experience in customer service, preferably in a call center environment
- Outstanding listening and communication skills. Must possesses a strong customer focus
- Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope
- Technical adaptability; should have the ability to learn new software, systems, etc. easily
- Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues
Salary Range: $23.00 - 25.00/hour, bonus eligible
From big benefits to small, we take care of our associates After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year.
We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.
-
Product Support Representative
4 days ago
Vernon Hills, IL, United States Rust-Oleum Full timeJob DescriptionJob Title: Product Support Representative Location: Vernon Hills, IL Department: Product Support Reports To: Manager, Product Support Group Direct Reports/Manages others: No Weekly Schedule: Hours are 8 am - 5 pm. Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range...
-
Product Support Representative
3 hours ago
Vernon Hills, IL, United States Rust-Oleum Full timeJob DescriptionJob Title: Product Support Representative Location: Vernon Hills, IL Department: Product Support Reports To: Manager, Product Support Group Direct Reports/Manages others: No Weekly Schedule: Hours are 8 am - 5 pm. Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range...
-
Product Sampling Representative
2 weeks ago
Vernon Hills, IL, United States Advantage Solutions Full timeJoin us in redefining the shopping experience and fulfilling our mission of connecting people with enriching products and experiences. By becoming part of Advantage Solutions, you will join a diverse network of 65,000 teammates serving over 4,000 brands and retail customers across more than 40 countries. We are committed to providing you with opportunities,...
-
Manager, Global Product
1 week ago
Vernon Hills, IL, United States Cole-Parmer Full timeJob Title: Manager, Global Product – Fluid Handling Reports To: VP, Essentials Position Location: Vernon Hills, IL FLSA Status : Exempt Position Summary: The Global Product Manager develops global and holistic product portfolio, product category, and supplier strategies with a focus on the Fluid Handling product line. The candidate will translate those...
-
Manager, Global Product
2 weeks ago
Vernon Hills, IL, United States Cole-Parmer Full timeJob Title: Manager, Global Product – Fluid Handling Reports To: VP, Essentials Position Location: Vernon Hills, IL FLSA Status : Exempt Position Summary: The Global Product Manager develops global and holistic product portfolio, product category, and supplier strategies with a focus on the Fluid Handling product line. The candidate will translate those...
-
Customer Service Representative
2 days ago
Vernon Hills, IL, United States DGI Supply Full timeThe Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working...
-
Customer Service Representative
2 days ago
Vernon Hills, IL, United States Continental Machines Full timeThe Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working...
-
Customer Service Representative
2 days ago
Vernon Hills, IL, United States DGI Supply Full timeThe Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working...
-
Customer Service Representative
1 week ago
Vernon Hills, IL, United States DGI Supply Full timeThe Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working...
-
Customer Service Representative
2 weeks ago
Vernon Hills, IL, United States Continental Machines Full timeThe Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working...
