Outside Parts Representative

7 days ago


Harrisville, PA, United States FYDA FREIGHTLINER GROUP Full time
Essential Duties and Responsibilities:

A cts as an external representative of Fyda Freightliner Barkeyville through the parts department with customers. This includes but not limited to:
  • Solicit sales and maintain relationship of assigned customers through:
    • Physical visits
    • Phone calls
    • Email/text
  • Maintain positive customer experience by:
    • Handling warranty, return or core parts
    • Sharing truck sales opportunity with sales department and by coordinate service issues with service department.
  • Prospect new parts sales opportunities and grow customer base.
  • Record detailed and descriptive daily notes for each customer interaction, ensuring notes are specific and accurately reflect the conversation and next steps.
  • Meet or exceed sales targets and objectives.
  • Monitor competitor activities and market conditions.
  • Stay updated on industry standards, regulations, and advancements.
  • Ability to effectively recognize and identify customer pain points and provide effective solutions.
  • Maintain current knowledge by completing all required training and professional development.
  • Stay up to date on all dealer electronic systems.
  • Attend training seminars
  • Perform customer sales calls with vendors
  • Support inside sales by:
    • Sharing customer information
  • Work closely with Parts Sales Manager as well as Delivery Drivers.
Education and/or Work Experience Requirements:

Minimum of 2 years of parts sales experience.

A high school diploma or equivalent required with knowledge of truck/auto components.
  • Excellent communication skills and must speak English.
  • High school business math.
  • Knowledge of and ability to work on a computer.
  • General mechanical aptitude.
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Specifically:
  • Must be able to walk, stand, kneel, crouch, reach and lift.
  • Operate a Fyda vehicle in safe and responsible manner and in compliance with Fyda policies.

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