Personal Lines Customer Service Representative

About Us

Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry.

We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business-delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees' health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees' benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work.

Personal Lines Customer Service Representative

Position Summary

The primary function of this role is to provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products, including auto, home, renters, and umbrella policies.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, and in-person.
• Process policy changes, endorsements, renewals, cancellations, and billing inquiries.
• Educate clients on policy coverage, limits, and options to ensure they have appropriate protection.
• Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests.
• Maintain accurate and up-to-date client records in the agency management system (Applied Epic).
• Identify opportunities to cross-sell or upsell additional personal lines products.
• Assist with new business quoting and application processing as needed.
• Ensure compliance with all regulatory requirements and internal procedures.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent required; Associate or Bachelor's Degree a plus
• Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment
• 1-2 years of experience in personal lines insurance or a customer service role
• Strong knowledge of personal lines insurance products and industry practices
• Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook)
• Excellent communication, interpersonal, and problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
• Ability to pass a criminal background check as permitted by law

Schedule: Monday-Friday, 8:30am-5:00pm

Office Location: 852 W Bartlett Road, Bartlett, IL 60103

Benefits:

• Competitive Compensation Commensurate with Experience
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.