Guest Services Agent

2 weeks ago

North Bergen, NJ, United States Stonebridge Companies Full time
City, State:
North Bergen, New Jersey

Pay range: $16-$17 per hour

Title:Guest Service Agent

Location: City, State

FLSA:Exempt/Non-Exempt

Status:Part-time, full-time, seasonal, on-call.

Reports to: Front Office Manager

Pay Range: Enter hourly rate range or salary range depending on position

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

  • Greet, register, and assign rooms to guests upon their arrival.
  • Verify guest credit and establish payment methods for accommodation.
  • Keep accurate records of room availability and guest accounts using property management systems.
  • Compute bills, collect payments, and make change for guests.
  • Perform basic bookkeeping tasks, such as balancing cash accounts.
  • Issue room keys and provide necessary instructions to bell attendants.
  • Review accounts and charges with guests during the check-out process.
  • Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
  • Transmit and receive guest messages using telephones or switchboards.
  • Coordinate with housekeeping and maintenance staff to address guest-reported issues.
  • Make and confirm reservations for guests.
  • Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.


Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:
  • Previous experience in a hotel front desk or guest service role preferred.
  • Strong customer service and communication skills to interact effectively with guests and staff.
  • Proficiency in using property management systems and basic office software (e.g., Word, Excel).
  • Ability to handle cash transactions and perform basic bookkeeping tasks.
  • Excellent problem-solving abilities to resolve guest issues efficiently.
  • Strong organizational skills with attention to detail in managing guest reservations and records.
  • Ability to work independently and follow established hotel policies and procedures.
Work Environment:
  • Primarily indoor work within the hotel's front desk and lobby areas.
  • Requires standing and walking for long periods throughout the shift.
  • Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
  • Flexible schedule required, including availability for evening, weekend, and holiday shifts.
  • Frequent use of a computer and telephone, interacting with guests and team members.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2025-10-05

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

  • Front Desk Agent

    2 weeks ago

    North Brunswick, NJ, United States MAIN STREET HOTEL LLC Full time

    Benefits: Flexible schedule Free uniforms Paid time off Training & development JOB SUMMARY We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining...

  • Front Desk Agent

    1 day ago

    North Brunswick, NJ, United States MAIN STREET HOTEL LLC Full time

    Benefits: Flexible schedule Free uniforms Paid time off Training & development JOB SUMMARY We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining...

  • Front Desk Agent

    2 weeks ago

    North Brunswick, NJ, United States MAIN STREET HOTEL LLC Full time

    Benefits: Flexible schedule Free uniforms Paid time off Training & development JOB SUMMARY We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining...

  • Customer Service Representative

    2 weeks ago

    North Brunswick, NJ, United States Vipul Verma - State Farm Agent Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Opportunity for advancement Paid time off Profit sharing We are looking for a FULLY LICENSED team member with STATE FARM experience to enhance our team. This position is remote. Our ideal hire is an honest, hard working and punctual person who is driven to grow our book of business with integrity...

  • Applebee's Restaurant Manager North Bergen NJ

    2 weeks ago

    North Bergen, NJ, United States Applebee's Full time

    Position & PerksRestaurant Management Opportunities - Manager, Assistant General Manager, and Kitchen Manager We're hiring passionate restaurant leaders who are ready to grow, inspire, and make an impact. Whether you're a Manager, Kitchen Manager, or Assistant General Manager, you'll play a key role in delivering exceptional guest experiences, developing...

  • Applebee's Restaurant Manager North Bergen NJ

    7 days ago

    North Bergen, NJ, United States Applebee's Full time

    Position & PerksRestaurant Management Opportunities - Manager, Assistant General Manager, and Kitchen Manager We're hiring passionate restaurant leaders who are ready to grow, inspire, and make an impact. Whether you're a Manager, Kitchen Manager, or Assistant General Manager, you'll play a key role in delivering exceptional guest experiences, developing...

  • Staff Assistant

    20 hours ago

    North Brunswick, NJ, United States State Farm Full time

    Position Overview Smart person with excellent communication skills in English/Spanish to understand the customers & help them with their billing, claims, payments & policy documents. Work in a team environment to support service & sales representatives. Requirements Provide friendly customer service. Ethical & Trustworthy Excellent communication skills...

  • Staff Assistant

    24 hours ago

    North Brunswick, NJ, United States State Farm Full time

    Position Overview Smart person with excellent communication skills in English/Spanish to understand the customers & help them with their billing, claims, payments & policy documents. Work in a team environment to support service & sales representatives. Requirements Provide friendly customer service. Ethical & Trustworthy Excellent communication skills...

  • Staff Assistant

    2 weeks ago

    North Brunswick, NJ, United States State Farm Full time

    Position Overview Smart person with excellent communication skills in English/Spanish to understand the customers & help them with their billing, claims, payments & policy documents. Work in a team environment to support service & sales representatives. Requirements Provide friendly customer service. Ethical & Trustworthy Excellent communication skills...

  • Warehouse Worker

    2 weeks ago

    North Bergen, NJ, United States Aramark Full time

    Job Description The Warehouse Worker's main responsibilities include receiving and processing incoming products, preparing orders for transport, and performing inventory and quality control duties. This person ensures the warehouse is clean and organized, maintained in accordance with the facility protocols and safety standards. Compensation Data...