Revenue Cycle Specialist

2 days ago

Topeka, KS, United States Family Service and Guidance Center Topeka Full time
Department: Finance Job Status: Full-Time

FLSA Status: Non-Exempt Reports to: Manager of Self Pay & Accounts Receivable

Positions Supervised: None

Amount of Travel Required: Minimal

Work Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m

POSITION SUMMARY

The Revenue Cycle Specialist under the Manager of Self Pay & Accounts Receivable is responsible for managing client account balances, posting and reconciling payments, and overseeing all aspects of collections and client billing communications. This position ensures the accuracy of financial records through verification of payments, demographic updates, and resolution of discrepancies. The specialist supports the overall revenue cycle by maintaining accurate account information, generating statements, managing set-off accounts, and performing client account reviews. This role requires strong attention to detail, excellent organizational skills, and a commitment to trauma-informed, client-centered service.

ESSENTIAL FUNCTIONS
  • Post client and insurance payments accurately and reconcile daily cash records.
  • Monitor client account balances, identify discrepancies, and ensure all adjustments are entered timely and correctly.
  • Manage bad debt and state set-off accounts, coordinating with collections agencies as needed.
  • Process client statements and ensure timely distribution.
  • Maintain demographic and insurance accuracy across all client accounts.
  • Track, research, and resolve payment posting errors and unapplied funds.
  • Generate and send client correspondence such as payment reminders, letters, and notices.
  • Accept payments in person and by phone and provide professional customer service to clients regarding account inquiries.
  • Process bankruptcies and financial hardship applications in accordance with policy.
  • Assist in monthly balancing, reconciliation, and reporting for accounts receivable.
  • Maintain confidentiality of all financial and client information in accordance with HIPAA and organizational policies.
  • Crosstrain to assist with general billing tasks and billing management when necessary.
Other Duties
  • Demonstrate cultural and linguistic competence
  • Approach interactions with individuals served and colleagues with a trauma sensitive lens
  • Acts as an ambassador of the agency in the community setting, which may include doing public educational and informational presentations.
  • Support and actively promote the vision and mission of the agency and the philosophy of the strengths perspective
  • Completes required trainings
  • Other duties as assigned, as qualified and trained for.
POSITION QUALIFICATIONS
  • High school diploma or GED required
  • [Minimum of one year of healthcare billing or accounts receivable experience preferred.
  • Knowledge of insurance billing procedures, medical terminology, and client account management.
  • Proficiency in Microsoft Office Suite (Word and Excel) and electronic health record billing systems.
  • Must successfully pass KBI, DCF, and other required background investigations
  • Must be organized, detail-oriented, and capable of managing multiple tasks with minimal supervision
  • Strong communication, analytical, and problem-solving skills required.
KNOWLEDGE/SKILLS/ABILITIES:
  • Accuracy and attention to detail in data entry and account reconciliation.
  • Effective written and verbal communication skills.
  • Ability to provide excellent customer service and maintain professionalism.
  • Time management and organizational skills.
  • Ability to maintain confidentiality and comply with HIPAA.
  • Demonstrated ability to work both independently and as part of a team.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry

Stand (O) 10 lbs. or less (F)

Walk (O) 11 - 20 lbs. (O)

Sit (F) 21 - 50 lbs. (O)

Manually Manipulate (O) 51 - 100 lbs. (N)

Reach Outward (O) Over 100 lbs. (N)

Reach Above Shoulder (O)

Climb (N) Push/Pull

Crawl (N) 12 lbs. or less (F)

Squat or Kneel (O) 26- 40 lbs. (O)

Bend (F) 41 - 100 lbs. (N)

WORK ENVIRONMENT

This position requires long periods of sitting and data entry in a standard office environment. Occasional interaction with clients may occur in person or by phone. Exposure to stressful situations or emotionally charged interactions may occur infrequently.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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