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Call Center

2 weeks ago

Arlington Heights, IL, United States Revel Staffing Full time
Job Description
Join a growing healthcare team dedicated to improving patient access and care coordination. The Call Center & Patient Access Representative plays a vital role as the first point of contact for patients-managing scheduling, registration, insurance verification, and delivering exceptional customer service in every interaction.

Key Responsibilities
  • Serve as a patient-experience advocate by providing compassionate, accurate, and timely support.
  • Answer a high volume of incoming calls on a multi-line system, scheduling and confirming patient appointments.
  • Perform patient registration, check-in, and check-out when covering the front desk.
  • Verify and update demographic and insurance information at each visit.
  • Navigate insurance portals to confirm eligibility, co-pays, and coverage details.
  • Collect payments for co-pays and outstanding balances; complete daily reconciliation reports.
  • Educate patients/guardians on required visit documentation and obtain all necessary signatures.
  • Coordinate closely with clinical teams to ensure seamless patient flow and care delivery.
  • Respond to messages, faxes, and team chats promptly and professionally.
  • Maintain HIPAA compliance and uphold confidentiality in all patient communications.
Required Qualifications
  • High School Diploma or equivalent required (college coursework in healthcare or administration preferred).
  • MediClear or equivalent HIPAA Privacy & Security Certification required.
  • 1-2 years of experience in a healthcare or medical office environment preferred.
  • Strong customer-service and communication skills-both phone and in-person.
  • Comfortable handling multiple tasks in a fast-paced environment.
Compensation & Benefits
  • Competitive salary: $45,000 - $60,000 annually (commensurate with experience)
  • Medical, Dental, and Vision insurance
  • 401(k) with employer match
  • Flexible Spending Account (FSA)
  • Paid vacation, holidays, and sick leave
  • Ongoing professional training and growth opportunities
Why Join Our Team

We believe patient access is where quality care begins. Our staff are empowered to make every interaction meaningful-helping patients understand their coverage, access care efficiently, and feel supported throughout their healthcare journey.

If you're passionate about service, detail-oriented, and committed to maintaining the highest standards of confidentiality, we invite you to apply today.