Service Desk Technician

2 weeks ago

Augusta, ME, United States Delphi-US Full time
Title: Service Desk Technician (Contract)- Job#5320

Location: Augusta, ME / Hybrid Onsite every other Wednesday. Work schedule Sundays through Thursdays.

Job Description:
Our client located in Augusta, ME has an immediate need for a Service Desk Technician to join their team.
50%: Customer service skills to include phone support and ticket support.
40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function.
10%: Analyze operations and arrange components into logical sequences.

Responsibilities
  • Ability to remote into systems to assist in call resolution.
  • Monitors network and applications for completion and errors.
  • Reports errors according to SOP's.
  • Acts as an extension to the Service Desk taking after hour's calls to assist with troubles.
  • Enter all calls into an internet-based tracking system, Assyst.
  • Discriminate between critical and non-critical jobs and contact programmers as necessary.
  • Browse pending, ongoing, and completed RFC's, to keep a general knowledge of changes occurring, or that have been completed.
  • Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook.
  • Document any other hardware problems in a similar manner.
  • Mounts input tapes on the IBM system. Also, removes used output tapes from the loaders and file in the racks.
  • Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.

Required
  • Degree in IT preferred
  • Ability to follow written and oral instructions
  • Windows 10, Intermediate
  • Microsoft Office 365, Beginner
  • Customer Service experience
  • PC/Laptop, Intermediate
  • Mainframe, Beginner

About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.

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