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Retail/Customer Service
2 weeks ago
Now Hiring: Customer Care Associate
Location: 5204 Jackson Rd., Suite B, Ann Arbor, 48103
Schedule: Monday-Friday | 8:30 AM - 5:00 PM
Weekend rotation at UofM Hospital - Saturday or Sunday 10AM - 3PM
At Binson's, we believe in three things: Better Products, Better Services, Better Lives-and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.
The Role: Customer Care Associate
To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.
What We're Looking For
- High School Diploma or equivalent
- Friendly, outgoing communicator who loves connecting with people
- Skilled with point-of-sale (POS) systems and inventory software-tech-savvy is a plus
- Super organized with a keen eye for detail
- Compassionate and always focused on making customers feel cared for
- Welcome patients and visitors with a warm smile and professional vibe
- Help customers find the perfect medical supplies tailored just for them
- Obtain written prescriptions from physicians, verify insurance coverage, and generate accurate orders to ensure a smooth and timely patient experience
- Share helpful info on product features and how to use them confidently
- Quickly and kindly handle questions or concerns-making every experience a great one
- Process sales smoothly and securely, handling cash, cards, and insurance like a pro
- Competitive pay
- Full benefits: Medical, Dental, Vision & Life Insurance
- Paid time off + floating holiday
- 401(k) Retirement Savings Plan
- Training and growth opportunities
