Hyatt Place Baltimore Washington Airport
2 weeks ago
About Us
At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you're a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests
KEY SKILLS/RESPONSIBILITIES
- Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
- Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
- Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
- Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively.
- Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.
- 5+ years of progressive experience in a hotel or related field with supervisory experience
- 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
- Proficient in Windows operating systems, spreadsheets, and word processing.
- Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
- Valid driver's license from the applicable state.
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Our suburban hotel is three miles from BWI Airport and across the street from Northrop Grumman. We are minutes from Arundel Mills shopping mall, Maryland Live Casino, and Baltimore attractions M&T Bank Stadium and the Inner Harbor. Johns Hopkins University and the University of Maryland Medical Center are a short drive away.Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture-we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us
Application deadline for Colorado positions:
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