VOIP Operations Engineer

5 days ago


Mt Laurel, NJ, United States ClifyX Full time
  • Bachelor's Degree or Equivalent
  • Engineering, Computer Science
  • Generally, requires 8 - 12 years related experience
  • Operations focused support, analysis and design documentation based on Product Requests and Requirements (just remove 911 wording)
  • Technical learning and support of higher-level engineers, leadership, training, project management teams
  • Support Product Engineering with Systems architecture planning, system implementation guidelines, and engineering guidelines
  • Support roll out of scripting, tools and testing for VoIP application integration, operational tools and engineering projects.
  • Support & Coordinate Lab testing, design, and architecture work
  • Support Product engineering teams on Application and network architecture in the arena of IMS, BroadSoft, and 911 Emergency Services
  • Interface and Support of Product Development technology and feature introduction from an Operations perspective in the area of SIP, SRP and Client NENA I2,I3 product suites
  • Production Operations testing of new CPE, applications, services, etc. and support of Test Quality Assurance (labs)
  • Interoperability and interconnection testing in the Production environment
  • Technical Leadership and training of entry level engineers in triage and trouble-shooting, architecture and best practices
  • uthor & Update Operations guidelines and design documentation (QoS, performance, reliability, security, scalability, VOIP, etc.)
  • Design Documentation
  • Requirements Definition
  • Vendor selection and management from an operations perspective
  • Isolation and Restoration of Critical systems and issues


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