Technology Support Generalist
11 hours ago
Job Brief:
- The Tech Support Generalist provides front line technical support for staff and/or students by troubleshooting hardware, software, and network issues. This role supports daily technology operations, assists users with technology needs, and helps maintain reliable and secure systems across the organization.
QUALIFICATIONS:
- High school diploma and some higher education or technical school course work and/or experience with computer software, hardware, maintenance and training of users.
- Such an alternative to the above qualifications as the Board may find appropriate and acceptable.
- All USD383 employees must pass a background check.
- $17.50 - $20.25/hr.
- Placement within this range is based on relevant qualifications, including prior experience, education, and applicable certifications (e.g., bachelor's degree, advanced certification, bilingual proficiency, etc.).
- 12-month position.
- New employees go through a 45-day introductory period as part of onboarding after which benefits will begin, and leave can be used.
Job Duties:
- Trouble shoots and repairs hardware and software problems as part of the district computer technology support team.
- Pursues training and technical support to keep current on technology use, support and implementation strategies.
- Provides technology support to district computer users under the direction of the Director of Technology in collaboration with the District Technology Support Coordinator.
- Delivers technology professional development classes to district staff.
- Delivers individual and small group training on computer use and applications to district staff.
- Works as a contributing member of the district Technology Team to plan for and implement computer use among all district staff.
- Willingness to learn about and support the basic Microsoft and Network installation.
- Knowledge of Apple Products (eg. iPad, Macintosh systems) and other tablet devices preferred.
- Performs other duties as requested.
- Vision and dental insurance are available for employees working 17.5hours/week.
- Health is available for employees working at least 30+/week with a value of district contributions of $8,772 per year.
- Retirement Plan options available for employees working at least 17.5 hours/week.
- Employee Assistance Program.
- Additional Benefits Available- Group Life Insurance, Flexible Spending Account, Individual Accident Insurance, Individual Cancer and Specified Disease Insurance, Heart Attack, Heart Disease, and Stroke Insurance.
- Paid sick and personal leave.
- No nights - no weekends
About Us:
- The mission of Manhattan-Ogden Unified School District 383 is to prepare all students for success as lifelong learners, earners, and citizens. Our vision is to be nationally recognized for the breadth and depth of success attained by all students.
- USD 383 serves 7,000 students from early learning through grade 12. We have 1,800employees.
- The world walks in our hallways. There are 6 continents, over 75 countries, and more than 30 languages are represented.
- As an equal opportunity employer, USD 383 is committed to a diverse and inclusive workforce. We believe there is a long-term advantage to a team that reflects the diversity of our students, families, and staff.
- The Board of Education shall hire all employees based on ability and the needs of the district. Manhattan-Ogden Unified School District 383 is an equal opportunity employer and shall not discriminate in its employment practices and policies concerning hiring, compensation, terms, conditions, or privileges of employment because of an individual's race, color, national origin, ancestry, religion, sex, sexual orientation, gender, gender identity or expression, disability, or age.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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