Coordinator, Billing
1 week ago
Join Esquire as a Coordinator, Billing, where you'll play a vital role in ensuring data integrity, accurate billing, and exceptional service to both clients and internal partners. This role is perfect for someone who thrives in a structured environment, enjoys problem-solving, and takes pride in getting the details right every time.
Why Choose Esquire?
Esquire is a leader in legal support services, known for innovation, professionalism, and a commitment to creating exceptional client experiences. As part of our Billing team, you'll contribute to the accuracy, efficiency, and service excellence that define Esquire's reputation. We value collaboration, growth, and a strong work ethic-and we believe every team member plays a meaningful part in client satisfaction.
About the Role
The Coordinator, Billing ensures the integrity of Esquire's client, case, and vendor data while creating sales orders and client invoices. You'll serve as a key liaison between service providers and internal production teams, reviewing submitted documentation for accuracy, resolving discrepancies, and supporting client service excellence. This role demands precision, collaboration, and a commitment to Esquire's high standards.
Key Responsibilities
- Follow all specified best practices for creating complete and accurate sales orders.
- Review service provider worksheets for data accuracy and completeness.
- Resolve conflicts between worksheets and client instructions.
- Deliver responsive, proactive service to help create clients for life.
- Treat clients and co-workers with professionalism and respect.
- Anticipate client needs and deliver excellent client service.
- Collaborate with internal teams to address client needs and resolve concerns.
- Interface with service providers to obtain required documentation in a timely manner.
- Perform other duties as assigned.
- Education: Not specified; equivalent experience accepted.
- Experience: One year within Esquire's Production or Billing department; three years related experience or combined education and experience.
- Skills: Strong written communication, organization, and problem-solving abilities.
- Technical: Excellent Microsoft Outlook skills; intermediate Word, Excel, and reporting proficiency.
- Attributes: Highly detail-oriented, able to work under pressure, consistent productivity, and commitment to superior client service.
- Other: Able to take direction from multiple supervisors and maintain regular attendance.
- Meets or exceeds daily/weekly/monthly output quotas.
- Achieves accuracy metrics consistently.
- Delivers strong client satisfaction scores and responsive service.
Reasonable accommodations are available to enable individuals with disabilities to perform essential job functions.
Don't meet every single requirement?
We believe an inclusive workplace values potential as much as experience. If you're excited about this role but don't meet every qualification, we encourage you to apply-you may be exactly who we're looking for.
Equal Opportunity & Accommodations:
Esquire Deposition Solutions provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Qualified applicants with criminal histories will be considered consistent with applicable laws, including but not limited to the California Fair Chance Act and similar laws in other jurisdictions.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application or recruitment process, you may request reasonable accommodation by contacting talent.acquisition@esquiresolutions.com.
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