Dispatcher-2nd Shift

2 weeks ago


Grand Rapids, MI, United States Engineered Protection Systems Inc Full time
Description

Our award-winning EPS Monitoring Center is adding a Dispatcher to the team Are you looking to gain experience in a professional environment? Are you interested in a role that positively impacts local communities? Then our family-owned, 24/7 Monitoring Center is the fit for you

The Job
  • Effectively and efficiently monitor alarm signals and follow protocols to resolve the alarm signal.
  • Contact customer and proper emergency authorities when applicable.
  • Properly document all responses to alarms and follow all established rules.
  • Process customer account changes.
  • Promptly and professionally answer telephone calls and log information from customers.
  • Complete additional tasks as assigned.
Requirements

Your Skills
  • High School diploma or GED.
  • Experience in working customers in person or over the phone.
  • Strong written and verbal communication.
  • Knowledge of basic computer functions and ability to type 35 WPM accurately.

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