Customer Service Representative II

2 weeks ago

Spring, TX, United States Airswift Full time
Our client, a major Oil and gas company, is looking for a Customer Service Representative II to work on a long term contract in Spring, TX.

MAIN FUNCTIONS
  • Provides support to customers by answering inquiries, troubleshooting customer problems and taking orders.
  • Prepares correspondence and fulfills customer needs to ensure customer satisfaction.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works with moderate work direction, and can identify issues/problems but may need assistance in resolving.
  • This position would typically include senior Customer Service (CS) representative with extensive prior CS experience.
  • Would be able to perform tasks of high complexity and difficulty, assuming responsibility for customer accounts research.
  • Able to provide supervision, training and mentoring to other CS staff.
SKILLS AND QUALIFICATIONS
  • Excellent verbal and written communication skills, customer service experience
  • Open Invoice experience preferred
  • Experience in training
  • Researching invoices
  • AP experience preferred Knowledge of Microsoft Office
  • Reconciling accounts and resolving discrepancies
  • Resolving payment delays or disputes professionally.
  • Providing timely updates on invoice processing or remittance.
  • Responding to inquiries from departments like procurement, finance, or operations.
  • Clear communication: Explaining payment terms, resolving issues diplomatically.
  • Empathy & patience: Handling frustrated vendors or colleagues with professionalism.
  • Responsiveness: Timely follow-up on emails, calls, and requests.
  • Problem-solving: Investigating discrepancies and offering solutions. Documentation: Keeping records of communications and resolutions
#LI-MN2

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