Outreach Specialist

6 days ago

Washington, DC, United States Friendship Place Full time
Description

Position Title: Outreach Specialist

Reports to: Program Coordinator

Category: Full-Time, Exempt

Location: DC Office

Hours: Flexible schedule (Monday-Friday), between 7 am and 6 pm. Some evenings, holidays, and weekends may be required to support operations and to respond to emergencies.

Travel: Required, please refer to Specific Requirements below

Our Core Values:

Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say "Yes"; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability.

Summary

This position conducts Outreach to Veterans and their families in DC, Arlington, Alexandria, Loudoun, Fairfax, Prince William, Montgomery, Prince George's, and Frederick. The Outreach Specialist will conduct street outreach to locate eligible veteran households for Supportive Services for Veteran Families (SSVF), who would otherwise be difficult to locate or serve. The Outreach Specialist will screen for program eligibility and complete VI-SPDAT, SPDAT, and/or Prevention assessments as needed to determine prioritization within the Coordinated Entry system and enter them into HMIS. The Outreach Specialist will complete cover sheets and fill open intake slots with eligible households assigned to Friendship Place. The Outreach Specialist will build and maintain relationships and partnerships with other social service organizations and outreach workers in the service areas.

Responsibilities:
  • Make contact and develop rapport with homeless and at-risk Veteran Families, and make appropriate community referrals.
  • Conduct street outreach
  • Target the "most in need" Veteran Families and those who would otherwise be difficult to locate or serve
  • Conduct VI-SPDAT, SPDAT, and/or Prevention assessments with Veteran Families in need of services and enter into HMIS.
  • Develop and maintain relationships with local social services and public benefit agencies, shelters, and faith-based and community-based organizations serving low-income, at-risk, and homeless Veteran Families.
  • Develop and maintain relationships with local VA facilities, including Vet Centers and Veterans Benefit Administration offices
  • Participate in Stand Down, Winterhaven and similar events that may occur after hours.
  • Participate in Local Coordinated Entry
  • Market services provided by the SSVF grant
  • Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities.
  • Communicate professionally and clearly in all interactions-both written and verbal-to support seamless service delivery and collaboration.
  • Maintain and document all outreach efforts in Excel.
  • Maintain compliance with all assigned mandatory training and background clearances.
  • Attend professional training and conferences as needed
  • Support other Specialists as needed
  • Perform all other duties as assigned to support the success of the program and its participants.
Requirements

Background & Qualifications:
  • High School Diploma/GED Required.
  • Bachelor's degree preferred.
  • At least 1 year of experience in a similar setting preferred.
  • Valid driver's license, ability to operate a motor vehicle, and current auto insurance are required.
  • Understanding and/or experience working with Veterans.
  • Experience with outreach to local organizations and government agencies, and working with families preferred.
  • Ability to work in a culturally diverse environment.
  • Ability to work well under pressure.
  • Ability to work as a team player.
  • Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision.
  • Experience with HMIS data entry preferred.
  • Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.
  • Must possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner.
  • Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
  • Demonstrates professionalism across all levels of the organization at work and at any organization-sponsored event.
  • Strong commitment to the organization's mission, vision, and values.
  • Proficiency in Office 365 system, specifically Word and Excel.
Physical and Environmental Requirements:

The role requires a balance of office-based tasks and fieldwork, including time spent working with participants in the field, in a car, outdoors, or in shelters. The remaining time will be spent in the office completing administrative paperwork, meeting with the supervisor, and participating in meetings and engagements with key stakeholders.

Employees must be able to sit for extended periods while performing repetitive tasks and in various positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25 lbs.)

Specific Requirements:

Positions requiring travel must have reliable access to personal transportation to fulfill job duties. The vehicle must meet all legal requirements, including valid registration and current auto insurance. Employees must provide the employer with a current, valid driver's license and proof of insurance as a condition of employment.

Additionally, employees are required to notify the employer and provide updated documentation within a legally appropriate timeframe if there are any changes to their driver's license status or insurance coverage.

Direct Reports: None

Indirect Reports: None

Other Details:
  • Application Deadline: This job is open until filled.
  • Compensation: The hiring pay range is between $58,117 - $63,506 annually. Depending on the position, the starting hourly pay rate or annual salary is based on a step system. A candidate's starting pay is determined by meeting the basic position requirements and by current completed education, credentials, and/or work experience. Please note: The step system is set and not open to pay negotiation.
  • Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 12 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more
  • Background Checks: The selected candidate will be required to pass a criminal history background check, including, but not limited to, CFSA, NSO, previous employment and education verification, personal and professional references, and clearance from the Department of Motor Vehicles.

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

Reasonable Accommodation Statement: Friendship Place is committed to providing access and reasonable accommodations for individuals with disabilities in its employment, services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org

Salary Description

$58,117 - $63,506

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