Sr. Desktop Support Analyst
2 weeks ago
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Desktop Support Analyst - Trading Floor (PowerShell Automation)
Location: Manhattan, NY, on site four days a week.
Salary: 130 to 140K plus bonus.
Must have the following : Windows 10, Office 365 and Azure, PowerShell, Active Directory and Group Policy, software deployment, hardware troubleshooting, remote access, strong customer support.
Overview
My growing client is hiring a Desktop Support Analyst to support a global user base with Windows workstations, Office apps, remote access, and hardware issues. The role includes 24 by 5 coverage with rotational weekend on call, ticket and incident handling, and close partnership with Level 2 and Level 3 teams. You will automate common tasks and use monitoring tools to resolve alerts and improve service.
Key responsibilities:
- Provide on site and remote support to a global community, manage requests and incidents using runbooks and standard processes.
- Partner with Level 2 and Level 3 and external vendors on complex issues.
- Monitor and resolve service alerts, automate repeatable tasks, and collaborate on strategic solutions.
- Participate in rotational weekend on call and handle related duties as assigned.
Requirements
- Strong experience in Microsoft environments, Windows 10, Windows Server 2012 or newer, Office Suite including Outlook, Office 365 and Azure, OneDrive, DLP, SharePoint.
- Deep knowledge of Active Directory, Group Policy, remote access solutions, and software deployment.
- Hands on with desktop hardware install, troubleshooting, and management.
- PowerShell and Python, networking fundamentals, Linux exposure.
- Relentless customer service and follow through on tickets with minimal supervision.
- Strong analytical and communication skills, effective team collaboration, comfort with fast paced, deadline driven work.
Detail focus, self motivated, eager to learn new technologies and solve Client problems.
Degree in Computer Science, Engineering, or related field, or equivalent experience.
INDH
Desktop support, Powershell, Windows 10, Office 365, Azure, Active Directory, Group Policy, Outlook, Exchange, hardware troubleshooting, incident management, request fulfillment, runbooks, monitoring tools, remote access, VPN, SCCM or software deployment, PowerShell, Python, OneDrive, SharePoint, DLP, ticketing systems, customer service, Manhattan, New York, financial services, enterprise support, Level 2, Level 3, automation, alert management, on call, fast paced environment, problem solving, communication skills, teamwork, Linux, networking, desktop imaging, asset management, user training, endpoint security, MFA, SSO, SLA, ITIL, PowerShell.
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