MSP Onsite/Remote IT Service Technician

2 weeks ago

Concord, CA, United States FUSE3 Full time

Remote/Onsite IT Technician in the Bay Area, including Concord and Livermore (Hybrid)

FUSE3 is a Managed Service Provider, based in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses.

We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.

  • Are you dedicated to the success of the team?
  • Do you have an intentional approach to big-picture problem-solving?
  • Do you genuinely enjoy helping others succeed?
  • Are you a people person?
  • Are you always looking to learn and grow?
As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you

The Onsite IT Technician will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth.

Primary Duties and Responsibilities:
  • On-site Support for Clients in the Bay Area, including Concord, Antioch, Richmond, and Livermore
  • End User Adds and Disables
  • Workstation setup and deployment
  • Helpdesk Tickets
    • Working with end users and workstations
    • General Troubleshooting
    • Email Security Support
    • Perform file-level restores
    • Escalations from Service Tech 1
  • VoIP Admin (System.all flow)
  • Administrative Tasks
    • Accurate timekeeping on all tickets
    • Answering Phones
    • Triage incoming support emails
    • Create and maintain technical documentation
    • Maintain accurate device inventory
    • Ensure devices are removed from various portals when decommissioned
  • Working with servers, systems, and services
    • Line-of-business apps, like Sage or QuickBooks.
    • General server updates
    • Perform network startup and shutdown procedures
  • Microsoft 365 Administration
    • Entra ID
    • Exchange
    • Intune
  • Assist in a variety of IT projects
  • Mentor less experienced technical support staff
Experience and Skills:
  • Strong customer service, written and verbal communication skills.
  • 3-5 years troubleshooting and administration of Windows PCs and server hardware and Operating Systems, Microsoft Office and other common applications, Active Directory, Group Policy, virtualization technologies (Microsoft Hyper-V in particular), Microsoft 365, common backup technologies, network printing, and faxing. Knowledge of networking and network connectivity, VPNs, and Wi-Fi.
  • Experience with ConnectWise, Microsoft 365, SonicWall, Sophos, VoIP, and previous MSP experience is highly preferred.
  • Must be an excellent team player who can also work independently, plan, organize, and communicate effectively through phone, email, or in person.
  • Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups.
  • A driver's license and appropriate insurance are required.
  • Willingness to participate in the On-Call program.


We offer competitive compensation, including medical, dental, vision, PTO, 401 (k), etc. If you feel you possess the traits listed above, reply to this post.

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