IT Business Systems Analyst

Analyzes business procedures and recommends improvements to align systems and solutions with organizational goals. Collaborates with stakeholders, documents requirements, identifies system issues, and partners with IT to implement and monitor solutions. Business analysis certifications like Certified Business Analysis Professional (CBAP) or IIBA's Entry Certificate in Business Analysis (ECBA) are beneficial, as is familiarity with project management methodologies.

The primary responsibility of the Technical Product Analyst is to work within the Technology and business community to understand user and technical requirements. The analyst will partner with the engineering and architecture teams for the implementation and support of new integrations.

This role is focused on Marketing Technology (including but not limited to Merkle, Adobe Analytics, Qualtrics and OneTrust etc.)

Responsibilities:

Coordination of technical bug fixes and enhancements across internal and external partners Center Text

Responsible for understanding and articulating the impact of changes across Martech systems

Collaborate with other scrum teams to identify dependencies

Provide production support for technical issues (ie. Integrations, platform, etc)

Debugging of data issues within Merkle CRM, Adobe Analytics, OneTrust, Qualtrics-VOC,

etc.

Team up with the cross functional teams to ensure all business requirements are being met Responsible for User Management/Access within specific Martech platforms

Performs maintenance and support tasks

Identifies and implements process improvements

• Create and maintain documentation for internal processes

Qualifications:

• 4+ years of experience working with Marketing Technology in an IT Support or Analyst Role

Understanding of data architecture and data integration

Ability to work independently or in a team environment and effectively meet project deliverables on time

Must demonstrate strong communication and team collaboration skills

Excellent problem solving, issue identification, analytical and technical documentation | skills

Familiarity with debugging tools (ie. Splunk, Dynatrace, etc.)

Experience working with affiliate platforms, loyalty, ratings and reviews, etc.

• Personal Attributes: Self-starter, Collaborative, Curious, Strong work ethic, Highly motivated, Team oriented

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.