Training Leader

Training Leader

As a Training Leader (TL), your primary focus is to help achieve our mission: "To create the most enjoyable shopping experience possible for our Guests." You will engage in a variety of sales, merchandising, and operational responsibilities as assigned by store management, which may include cashiering, organizing merchandise displays, and maintaining a clean environment. Collaborate closely with the Store Manager and Leadership Team to drive sales, recruit new team members, and demonstrate effective leadership.

This position description outlines the general nature and level of work performed by individuals in this role. It is not exhaustive and may not cover all tasks, responsibilities, or qualifications. Successfully executing this role requires performing each essential duty to a satisfactory level, with reasonable accommodations made for individuals with disabilities.

Sales Generation and Guest Service:

• Welcome Guests with a friendly, inviting demeanor, always ready to provide exceptional service.
• Respond to inquiries about the store and merchandise.
• Assist Guests in selecting and locating items based on their needs and preferences.
• Proactively suggest additional products to enhance the shopping experience.
• Showcase products using your knowledge and sales training, sharing insights with the team.
• Stay informed about ongoing promotions, payment policies, and security practices.
• Consistently achieve personal sales goals and look for opportunities to support team performance.
• Deliver outstanding service throughout the store, especially in key areas: Front 5, sales floor, fitting rooms, and register.
• Master exchange and return policies, transforming them into opportunities for exceptional service.
• Complete and utilize the Sales Presentation Guide (SPG) daily to reach objectives.
• Exceed performance standards in guest engagement initiatives.
• Enhance Guest selections using tools like inventory Manager and product searches.
• Build and maintain positive relationships with Guests to develop a loyal clientele.
• Lead by example with high standards of service and engagement.
• Identify and communicate Guest Levels with the team.
• Be inquisitive about business strategies and improve your sales presentation skills with the guidance of your manager.
• Exhibit leadership consistently, whether or not a manager is present.

Teammate Recruiting, Training, and Development:

• Identify talent through various recruiting strategies and referrals.
• Train and mentor new teammates to meet company standards in operations, sales, and Loss Prevention.
• Foster a positive atmosphere that contributes to team morale.
• Lead by example in personal appearance and style, coaching teammates on fashion trends.
• Participate in daily training sessions, providing impactful feedback using the Performance Tracker.
• Inspire teammates to complete daily assignments and tasks.
• Show enthusiasm in mentoring others about denim product showcases.
• Drive results in your department while balancing diverse actions and weekly check-ins.
• Engage actively with guests, ensuring their needs are met.
• Encourage team involvement with products.
• Consistently communicate relevant information to fellow leaders and teammates.
• Focus on engaging both men's and women's sections to enhance overall customer satisfaction.

Visual Merchandise Management:

• Take ownership of product placement and presentation in your zones:
  • Know your product inside and out, including its lifecycle.
  • Follow a weekly checklist to maintain visual standards.
  • Track performance metrics closely.
• Assign tasks to teammates with clear learning objectives in mind.
• Ensure all team members adhere to visual merchandising guidelines with a sense of urgency.
• Stay updated on new merchandising tools and implement them effectively.
• Identify merchandising opportunities and communicate insights to the Store Manager.
• Conduct informative and engaging store tours.
• Ensure the sales floor is well-organized and new products are displayed appropriately.

Operations:

• Be flexible with scheduling, including mornings, evenings, weekends, and key holiday dates based on store needs.
• Effectively use planning tools, including checklists for opening and closing.
• Monitor security concerns and act to prevent theft.
• Adhere to Loss Prevention protocols, including daily checks.
• Master and instruct others on Point of Sale (POS) procedures.
• Handle communication from the corporate office promptly.
• Understand policies regarding returns and exchanges.
• Maintain professionalism when addressing challenges.
• Navigating store tools confidently and offering guidance to team members.
• Complete scheduled shifts consistently and cover for team members as necessary.
• Provide constructive feedback to management regarding merchandise handling.
• Report any policy violations or concerns discreetly.
• Keep the store organized and appealing, embodying the company's mission.
• Adhere to the Buckle's Code of Ethics and company policies.

Supervisory and Leadership:

• Be open to giving and receiving feedback from peers and superiors.
• Support the leadership team.
• Encourage both personal and store growth.
• Maintain professional relationships with teammates.
• Execute your duties with a high level of customer service.
• Participate in special projects and perform additional duties as required.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Full-time Benefits Available (after applicable waiting period):

• Insurance
• Spending and Savings Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Teammate Discount
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Education and Experience:

A high school diploma or equivalent and one to three months of related retail experience or equivalent training is preferred.

Physical Demands:

The physical demands outlined here reflect what is required for teammates to effectively perform the job's essential functions, with reasonable accommodations available as necessary.