IT Helpdesk Technician/Systems Administrator
1 week ago
Reports To: IT Infrastructure & Operations Manager
Department: Information Technology
FLSA: Exempt
Location: Belleville, MI
Job Summary:
We are growing If you're excited to be the face of IT for a fast-growing company in the utilities construction and engineering sector, this position is for you.
This is a hands-on, user-facing role that blends Level 1-2 helpdesk and deskside support across multiple Metro Detroit locations with core systems administration. Expect a mix of approximately 60-70% end-user support/service desk and 30-40% systems administration/infrastructure work. You'll resolve day-to-day issues, onboard/offboard employees, deploy PCs and mobile devices, and support our Microsoft 365/Azure and on-prem environments. Success in this role requires strong customer service, solid troubleshooting skills, and the ability to manage tickets while owning technical projects to completion.
Core Technologies:
Windows 10/11, Microsoft 365 and Azure/Entra ID, Active Directory/Group Policy, Windows Server (2019+), MDM (Endpoint Central, Intune), SharePoint/OneDrive, Exchange Online, networking fundamentals, endpoint security, and disaster recovery.
Principal Responsibilities:
End-User Support and Service Desk
- Serve as a friendly, professional point of contact for employees; provide in-person and remote support
- Work tickets in the helpdesk queue, meet SLAs, document work clearly, and close issues with strong follow-up
- Deploy, image, and replace PCs, laptops, and mobile devices; install and configure applications
- Perform user account lifecycle tasks (new hire setup, access provisioning, permissions, offboarding)
- Support Microsoft 365 apps, SharePoint Online/OneDrive, Exchange Online, and Teams
- Troubleshoot common office technologies (printers, conference room A/V, VPN, Wi-Fi, peripherals)
- Create and maintain user-focused documentation and internal knowledge base articles
- Maintain accurate IT asset records (hardware, software, licenses) and assist with inventory/audits
- Provide VIP support and training to help users adopt technology effectively
- Administer and maintain Active Directory/Entra ID, Group Policy, NTFS permissions/SMB shares, and Windows Servers (physical and virtual)
- Leverage endpoint management/MDM platforms to deploy configurations, software deployments, updates/patches, and enforce compliance
- Support core network services (DHCP, DNS, TCPIP, SMB), basic switch/AP configuration, and SD-WAN concepts in coordination with senior staff
- Monitor, remediate, and report on vulnerabilities; contribute to endpoint and identity security best practices
- Assist with backup/restore, disaster recovery testing, and routine maintenance
- Use PowerShell or other scripting methods to automate repetitive tasks and improve support efficiency
- Participate in implementing and integrating new technologies and systems
- Analyze processes and suggest improvements that enhance reliability, security, and user experience
- Participate in maintenance windows and outage response; occasional after-hours or weekend work required
- Travel to local offices (primarily Metro-Detroit) for onsite support and project work (mileage reimbursed at the federal rate)
- Salary: $65,000-$80,000 (commensurate with prior experience)
- Medical/dental/vision insurance (eligible after 90 days)
- 401(k) with up to 4% employer match (eligible after 6 months)
- Company-paid group term life and long-term disability
- Additional voluntary benefits: flexible spending accounts, accident, critical illness, short-term disability, HFSA/DCA, life, and AD&D
- This is an on-site, hands-on role based in Belleville, MI, with regular in-office presence and local travel.
- Candidates who thrive in user-facing support while growing their systems administration skills are encouraged to apply.
Required Qualifications:
- 2-5 years of combined helpdesk/deskside support and systems administration experience, or equivalent mix of education and experience
- Strong customer service skills with a professional, positive demeanor; ability to explain technical issues in plain language
- Excellent written and verbal communication skills; accurate documentation and correspondence are essential
- Valid driver's license, reliable transportation, and willingness to travel between offices within the Metro Detroit area using your own vehicle.
- Infrequent travel outside the Metro Detroit area or potentially out of state (2-3 times/year)
- Demonstrated support experience with Windows 10/11, Microsoft 365, user device deployments
- Hands-on experience with Microsoft Windows Server (2019+), Active Directory/Group Policy, NTFS/SMB, Azure/Entra ID and SSO, Exchange Online
- Experience with MDM/endpoint management for provisioning, updates, and compliance
- Demonstrated experience supporting/administering SharePoint Online, OneDrive, and Microsoft Teams
- Scripting experience (PowerShell or similar)
- Solid foundation in networking (firewalls, switches, APs, DHCP/DNS/TCP/UDP, VLANs, Routing, L2/L3 concepts, basic understanding of SDWAN concepts)
- Certifications: Microsoft (e.g., MD-102, AZ-104, MS-900) and/or CompTIA (A+, Network+, Security+)
- Backup solutions (Veeam, Azure Recovery Services Vault)
- Experience with Atlassian (Jira/Confluence) or similar ITSM/knowledge tools
- Premise wiring (Ethernet cabling/termination, PoE/low-voltage, security cameras)
Experience with one or more: Power Platform (Power BI/Power Automate/Power Apps), Hyper-V, SQL Server, IIS, RemoteApps/RDS, Microsoft Intune, Microsoft Defender security products
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