Technician, Network Operations Center

7 days ago

Westlake, TX, United States JAB Wireless Full time
Application Deadline: December 5, 2025 or until position is filled.

General Summary

Network Operations Center (NOC) Technicians monitor critical network elements and engage in proactive network systems monitoring, providing 24/7 operational monitoring and support to customer's network and devices throughout our industry. This position is responsible for technical support and issues that come into the NOC via customer and/or monitoring software. This role responds to escalations and resolves issues that arise from hardware and software failures on our network. The NOC is responsible for resolving all manageable incidents within its scope and capabilities supporting first call resolution, escalating only complex or unresolved issues beyond its operational authority. This position is the central communication coordinator for the Company's Field and Network Operations group. The Network Operations Center Technician (NOC) maintains the network and responds as necessary to incidents across several field divisions.

Essential Duties and Responsibilities

  • Monitor, support and trouble-shoot network issues throughout the Company's field divisions.
  • Answer inbound calls and resolve incidents for field service technicians and provide proactive network outage notification to the Network Field Infrastructure team; manage closure and document resolution; perform required maintenance to contain, eradicate and recover from network outages and infrastructure security incidents.
  • Perform triage and escalation of network events; utilize advanced diagnostic tools to isolate and remediate incidents. Diagnose issues with routers, switches and wireless uplinks; document and escalate issues.
  • Provide proactive network outage notification and coordinate restoration with Field Infrastructure and Engineering teams.
  • Access network equipment remotely to identify and resolve issues.
  • Create and maintain accurate incident and change tickets; document resolution steps and lessons learned.
  • Maintain the Company's network environment; utilize all provided utilities, tools and applications; ensure a high level of service availability.
  • Respond to network alarms and execute the proper classification, prioritization, and escalation workflows. Provide critical service outage notification and escalate issues for timely resolution; notify appropriate Company personnel as appropriate.
  • Collaborate with DevOps and NetOps teams to identify automation opportunities in monitoring, ticketing, and workflow orchestration.
  • Maintain and comply with standard Company technical and administrative procedures.
  • Monitor network status and provide support for issues related to the network infrastructure, hardware and applications.
  • Develop and maintain excellent customer relationships.
  • Act as a command center for the Network and Field groups during network crises.
  • Work with service providers to resolve circuit problems.
  • Manage the on-call and escalation directory.
  • Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, tower volume and repeated customer complaints.
  • Shift work is required inclusive of weekends, holiday and/or evening work and some travel may be required.
  • Other duties as assigned.
Job Requirements
  • Previous experience in a Network Operations Center preferred.
  • Strong familiarity with PC, networking and electronics systems.
  • Basic understanding of networking concepts including Internet Protocol (IP) addressing/subnetting, Virtual Local Area Network (VLAN), Layer 2 switching, Layer 3 routing and Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS). Knowledge of IP networking, VLANs, routing/switching, and RF/Wireless infrastructure.
  • Ability to interpret logs, metrics, and telemetry data for proactive issue detection.
  • Basic experience with Network Management System (NMS) and monitoring applications.
  • Strong network problem isolation, resolution, analytical and diagnostic skills.
  • Basic understanding of electrical theory, electrical operation and broadcast radio frequency (RF).
  • Ability to work independently and accommodate various shifts in a 24x7x365 environment.
  • Must be comfortable working in a high stress, fast paced environment with shifting priorities.
  • Excellent communications skills (verbal and written).
  • Exceptional attention to detail.
  • Self-starter who can find and resolve issues as they are identified.
  • Proficient with Microsoft Office Suite and other job-related software; basic understanding of Microsoft Visio.
  • Contribute to internal knowledge-sharing and peer mentorship to improve team capability and efficiency.
Working Conditions
  • Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Working conditions may include being in an open (shared) cubicle/workspace area
  • Daily travel within the Company's geographical footprint and external destinations may be required.


Disclaimer

This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

Please feel free to review our Benefits at the following link: https://www.risebroadband.com/about/careers/benefits/

  • Networks Engineer

    2 weeks ago

    Westlake, TX, United States Mindteck Full time

    Role The Senior Network Engineer on the Network Core and Site Engineering team is responsible for the design, engineering, and implementation of Client' wired & wireless global network infrastructure with a focus on stability, automation, and innovation! Engineer and operate LAN/WLAN/WAN environments traversing multiple platforms, supporting Enterprise...

  • Senior Network Engineer

    2 days ago

    Westlake, TX, United States PTR Global Full time

    Position: Senior Network EngineerLocation: Southlake, TexasDuration: ContractJob ID: 170886Job Overview: A large financial services client is seeking an experienced Senior Network Engineer to support the Enterprise Network Triage and Troubleshooting (NTT) Team. The mission of the NTT Team is to identify, mitigate, or resolve any issue impacting the client's...

  • Maintenance Technician

    1 day ago

    Westlake, TX, United States Coury Hospitality Full time

    Why Work at Marriott Westlake? At MarriottDallas/Fort WorthWestlake, we bring modern luxury and warm hospitality to Dallas' Westlake community. Featuring sophisticated accommodations, elevated dining, and world-class amenities, our hotel is designed for seamless business and leisure experiences. Curatorsat Marriott Westlake thrive in an upscale,...

  • Maintenance Technician

    5 days ago

    Westlake, TX, United States Coury Hospitality Full time

    Why Work at Marriott Westlake? At MarriottDallas/Fort WorthWestlake, we bring modern luxury and warm hospitality to Dallas' Westlake community. Featuring sophisticated accommodations, elevated dining, and world-class amenities, our hotel is designed for seamless business and leisure experiences. Curatorsat Marriott Westlake thrive in an upscale,...

  • Maintenance Technician

    3 days ago

    Westlake, TX, United States Coury Hospitality Full time

    Why Work at Marriott Westlake? At MarriottDallas/Fort WorthWestlake, we bring modern luxury and warm hospitality to Dallas' Westlake community. Featuring sophisticated accommodations, elevated dining, and world-class amenities, our hotel is designed for seamless business and leisure experiences. Curatorsat Marriott Westlake thrive in an upscale,...

  • Maintenance Technician

    2 weeks ago

    Westlake, TX, United States Coury Hospitality Full time

    Why Work at Marriott Westlake? At MarriottDallas/Fort WorthWestlake, we bring modern luxury and warm hospitality to Dallas' Westlake community. Featuring sophisticated accommodations, elevated dining, and world-class amenities, our hotel is designed for seamless business and leisure experiences. Curatorsat Marriott Westlake thrive in an upscale,...

  • Onsite Maintenance Technician

    6 days ago

    Westlake, TX, United States AVI-SPL Full time

    DescriptionWHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry...

  • Onsite Support Technician

    2 weeks ago

    Westlake, TX, United States AVI-SPL Full time

    DescriptionWHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry...

  • Systems Engineer

    2 weeks ago

    Westlake, TX, United States HCL Global Systems Full time

    The Expertise and Skills we're Looking For Knowledge of ITIL practices Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles. Experience leading technology environment stability and availability. Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud) Experience with Agile software...

  • Service Coordinator

    1 week ago

    Westlake, TX, United States Time Manufacturing Full time

    Job Title: Service Coordinator Location: Waco, Texas Division: Versalift, a TIME Manufacturing Company About TIME Manufacturing Company: TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands-Versalift, Ruthmann, Bluelift, France...