Team Lead

FLSA Status: Non-Exempt/Hourly/Part Time

Reports to: Assistant General Manager & General Manager

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it) We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
• Positive and professional environment where our brand promise is "Judgement Free Zone"
• Growth Opportunities: over 90% of our management team started as an entry level team member
• Competitive pay
• Paid sick leave
• 401K Retirement Fund (Annual discretionary employer match up to 6%)
• Regular involvement in community outreach events
• Free employee Black Card Membership

Job Description Summary

The main function of the Team Lead (TL) is to assist the club's management team with club operations in their designated gym. The position reports directly to the Assistant General Manager (AGM) and the General Manager (GM) or (club managers). The Team Lead will manage club service desk staff who will assist with the day-to-day operations including meeting profit, customer service, employee, and operational goals for their club. This is a Part-Time position.

Essential Job Functions
• Actively promote the philosophy, and vision of Planet Fitness by providing excellent customer service and creating a judgement free, welcoming environment for our team, members, and guests;
• Provide guidance to members including but not limited to answering questions regarding billing or invoicing, explaining policies, resolving disputes, addressing concerns, and elevating issues when necessary;
• Assist with the hiring process for new front desk candidates;
• Provide supervisorial coverage for the club during peak hours when a manager is unavailable;
• Assist in training all new front desk employees;
• Assist the club manager(s) with weekly inventory and purchase order logs;
• Assist in creating weekly schedules;
• Completes web join calls;
• Complete checklist for club walk-throughs and report damaged equipment/facility issues within asset management software;
• Assist club manager(s) with ensuring cleaning stations are completed on a daily basis;
• Assist with club opening and closing procedures;
• Monitor work email and teams pages they are assigned to;
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;
• Embrace a service culture as an empathetic servant leader;
• Strive to be world class, humorous, inspirational, and memorable in every action we take;
• Make decisions based on what is best for our team as well as our business;
• Believe in and promote the company's core values, business philosophies, core purpose, and brand promise; and,
• Perform all other duties as assigned or required.

Education & Experience
• High School Diploma or G.E.D. preferred;
• HUB training certified (or must obtain);
• Previous customer service and/or sales experience preferred; and,
• Previous cleaning/maintenance experience preferred.

Skills and Abilities
• Excellent telephone, communication, and interpersonal skills;
• Solid understanding of Ohana Growth Partners, LLC policies, procedures, and standard operating procedures (SOP's) with an understanding of and ability to communicate Judgment Free Zone concept;
• Good computer skills and proficiency with health club management software;
• Ability to maintain confidentiality;
• Excellent organizational skills;
• Accuracy with numbers;
• Ability to work well independently and with others;
• Positive attitude and willingness to help and coach others;
• Take initiative and lead by example.
• Ability to maintain composure in difficult situations;
• Ability to recognize and learn from mistakes; and,
• Ability to work a flexible schedule including days, night, weekends, and holidays.

Physical Environment & Requirements
• Primarily indoor environment with normal exposure to light, sound, heat, and cold;
• Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
• Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
• Must be able to operate equipment such as vacuums and floor scrubbers;
• Exposure to standard cleaning fluids and chemicals;
• Must be able to recognize, identify, and judge behavior within environment; and,
• Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential

functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.