Home Health Clinical Scheduler

2 days ago

Middleton, WI, United States Chartwell Midwest Wisconsin Full time
Join our Home Health Agency team today
UW Health Care Direct has been an affiliate of UW Health since 1994. In July of 2020 UW Health Care Direct (formerly known as Chartwell Midwest Wisconsin) officially consolidated all community- based home health services to Chartwell from UW Health and Unity Point Health leading to the establishment of UW Health Care Direct. UW Health Care Direct is dedicated to providing home health care services in the Dane County area, ensuring the highest quality of care for the community.

How does competitive pay, over 3 weeks' vacation accrual in first year and a great benefit package sound to you?
Benefits Include:

Health, Dental, and Vision coverage - Competitive premiums

401K matching - we match 100% on the first 3% you contribute and then match 50% on the next 2% you contribute

Employee Assistance Program - A great resource when facing different situations in life Confidential

PTO - Generous PTO 10.46 hours accrued biweekly for a fulltime position (80 hours per pay period)

Flex Spending Account

Dependent Care

Short Term Disability - Employer Paid

Long Term Disability - Employer Paid

Basic Life Insurance & AD&D - Employer Paid

Voluntary Life Insurance

Benefits take effect the first day of the following month you are hired 401k eligibility starts one month after all other benefits

POSITION SUMMARY

The Clinical Scheduler is responsible for coordinating and optimizing patient scheduling to support high-quality, efficient care delivery. This role works closely with the admissions team and non-clinical schedulers to place visits appropriately, applying clinical judgment to strategically adjust schedules and maximize nursing and therapy capacity. The Clinical Scheduler plays a key role in episode management by ensuring visit efficiency, maintaining regulatory compliance, and supporting workflow needs such as entering lab and wound orders, completing medication reconciliation, ordering and approving supplies, and managing communication requests (e.g., M0102 physician-ordered SOC dates, TIOC initiatives). In addition, this position promotes balanced caseload distribution among clinicians to improve retention, engagement, and morale, ultimately enhancing patient and staff satisfaction.

ESSENTIAL JOB KNOWLEDGE
  • Applies clinical knowledge when scheduling visits to ensure appropriate sequencing, frequency, and regulatory compliance.
  • Accurately uses the electronic medical record (EMR) and scheduling software to enter, adjust, and track visits, orders, and supply requests.
  • Understands agency processes for admissions, episode management, lab/wound orders, medication reconciliation, and supply management to support efficient care delivery.
  • Assists the Admissions team and RPM nurse as needed.
  • Maintains familiarity with communication standards (e.g., M0102 physician-ordered SOC date, TIOC initiatives) and ensures timely, professional contact with clinicians and providers.
  • Demonstrates knowledge of workload balancing strategies to distribute caseloads equitably among clinicians while supporting staff retention and morale.
  • Uses clinical judgment and data-driven decision making to resolve scheduling conflicts and optimize care efficiency.
  • Successfully completes initial and ongoing organizational and department education, training, and competency requirements.
    • Infection Control: Understands, demonstrates, and follows organizational infection control guidelines (CDIC).
    • Quality: Focuses on improving processes and champions efficiency in daily work activities.
    • Safety: Promotes a culture of safety by taking accountability for individual actions, including but not limited to, promptly reporting errors or near misses via the organization's occurrence reporting system and participating in developing improved safety processes, as appropriate. (ADM015, ADM016, OPS044, Mission Statement).
  • Performs other duties as assigned.
JOB REQUIREMENTS

Licenses:
  • State of Wisconsin Professional licensure for Registered Nurse is required.
Education:
  • Associate degree in registered nursing is required.
  • Bachelor's degree in registered nursing is preferred.
Experience:
  • A minimum of one (1) year of recent experience in clinical nursing is required.
  • Experience and strong knowledge base in home health nursing is preferred.
Miscellaneous:
  • Excellent clinical, organization, interpersonal, communication and customer service skills are required.


Learn more about UW Health Care Direct on our Career Site: UW Health Care Direct - UW Health - Remarkable Careers

Mission Statement: As healthcare providers, we expect to be the best at what we do and do what is right every time. We hold ourselves accountable to safety, service, and compassion. Through these values, we strive to make a difference in the lives of our patients and employees.

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