Behavioral Health Director

The Behavioral Health Director is responsible for the overall success of the behavioral health services and for meeting program objectives, goals, productivity benchmarks, and clinical outcomes. The Director ensures the development, implementation and evaluation of behavioral health services in alignment with Outside In's mission and strategic plan. The director leads integration and clinical quality strategies aimed at meeting clinical benchmarks while ensuring proper participant care is being provided in accordance with evidence-based models of care, program requirements, and contracts.

Essential Duties

Provide direction to the planning, program design, and operation of Outside In's Behavioral Health programs and strategies.

• Ensures behavioral health programs meet established goals for participant access, integration, provider productivity, and clinical outcomes.
• Contributes to the development of proposals to attain funding for expansion and to continue funding for existing services.
• Assures quality and compliance with OUTSIDE IN policies and procedures and with contract/grants' rules, regulations, and standards.
• Collaborates with teams such as leadership and development to maintain knowledge and awareness of contract/grants' rules, regulations, standards, and partnerships.
• Establishes and maintains policies, procedures, and standards of program operations.

Supervise and oversee all aspects of the clinical operations of the department in alignment with the agency's mission and strategic plan.

• Establish and address clinical goals utilizing a team approach.
• Make appropriate adjustments and modifications to clinical services to meet community needs.
• Ensure full compliance with clinical contractual deliverables related to service provision, outcomes, licensing regulations, fidelity reviews, and certifications.
• Address and monitor corrective action plans related to operational and clinical performance.
• Collaborate with all OUTSIDE IN divisions and program directors and managers to assure a strong integrated system of care is delivered.

Lead and manage staff ensuring staff engagement to meet organizational and department goals and objectives.

• Lead and manage staff through recruitment, retention, mentoring, coaching, and supervision ensuring staff engagement to meet operational and clinical goals and objectives, including productivity benchmarks.
• Staff receive timely and constructive feedback.
• Lead staff in team building and plan strategies to facilitate integration of department services into other operational areas
• Provide or delegate clinical supervision of licensed and non-independently licensed providers, and interns.
• Facilitate regular clinical case staffing sessions.

Assure timely, professional, and accurate completion of all clinical reporting requirements.

• Set guidelines and coordinates the review process.
• Support all agency licensing, certifications, and integrated care efforts.
• Participate in Quality Assurance/Process Improvement Program and assure that program staff actively participate in QI/QA activities.
• Assure service documentation is completed accurately and within 3 days of service delivery to support billing operations.
• Develop and implement outcome metrics for behavioral health and recovery services to support value based model.

Regularly monitors fiscal performance of OUTSIDE IN's Behavioral Health programs.

• Provides regular program status updates to ED and senior leadership team as appropriate.
• Administers and monitors the department annual operational budget and the individual grant/contract funded program budgets.
• Approves monthly financial reports for the department.
• Plans for financial sustainability and growth of department.

Participates in community networking activities

• Attend regional behavioral health network meetings and shares updates with staff.
• Collaborates with other service providers fostering existing partnerships and exploring new relations.

Supports the organization as needed.

Knowledge and Skills

Knowledge

• Professional knowledge and skills as a Clinical Social Worker or Professional Counselor.
• Considerable knowledge of the organization and current trends of behavioral health programs with a focus on building and maintaining a system of integrated care that supports participant needs.
• Considerable knowledge of public/behavioral health administration, including finance, budgeting and grant management, personnel, contracts, laws and regulations, requirements and best practices.
• Knowledge of program planning concepts, principles, and practices with a focus on building and maintaining a system of integrated care that supports patient needs.
• Knowledge of issues related to transition age youth, specialty populations and homelessness.
• Excellent organizational, communication, and collaboration skills.
• Understanding of how to effectively negotiate and advocate in complex behavioral health and recovery service systems.
• Knowledge of patient bill of rights, data privacy, record protection, HIPAA and 42CFR Part 2 regulations and record retention policies.
• Proficient with electronic health record applications and computer-based applications such as MS Office and Adobe.

Skills

• Ability to provide clinical program oversight, including ability to provide clinical advice, guidance, and support to professional staff in the department.
• Ability to establish program goals and objectives and to assess programs toward their achievement.
• Ability to handle administration of multiple program sites assuring efficiency in service delivery and program communication.
• Demonstrated excellent skills in written and verbal communication.
• Ability to work independently with willingness to take initiative in addressing concerns and issues for desired outcomes.
• Ability to establish rapport and gain the confidence of the members of the team, participants, and community partners.
• Ability to support the team concept, including through program design and development.
• Openness to change and willing to lead change within the organization.
• Ability to manage competing priorities; excellent organizational skills and good time management.
• Ability to work with staff and clients of different backgrounds.

Education and Experience

• Master's degree in Social Work or Counseling is required.
• Licensed in Oregon as an Independent Clinical Social Worker or Counselor is required.
• Registered as a Clinical Supervisor with the Oregon State Board of Licensed Social Workers or Licensed Professional Counselors & Therapists is required.
• CADC/MAC credential, preferred.

• Five years of experience in direct service administration of behavioral health/recovery programs.
• At least five years of experience in staff supervision.
• At least four years of experience providing direct service.

• Two years of experience providing clinical supervision to staff.

Working Conditions

This job is located in a standard medical office environment. There is limited exposure to outdoor weather while walking to surrounding sites. Remote and onsite work expected.

Physical Requirements

This job requires manual dexterity sufficient to operate phones, computers and other office equipment. Talking and hearing is required on a regular basis.

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