End User Computing

End User Computing - Platform Engineer

127853

Zurich North America is currently hiring an End User Computing - Platform Engineer and this person will work in a hybrid schedule out of our Schaumburg North America HQ. This person will report to the End User Computing Platform Manager.

Responsibilities:

• End-to-end software packaging (intake, build, customization, testing, delivery) using MSI/EXE/MSIX and PSAppDeploy Toolkit.

• Manage upgrades, installs, uninstalls, and configuration changes.

• Troubleshoot and remediate packaging and deployment issues.

• Ensure compliance with local/global guidelines and security policies.

• Design, build, and implement endpoint configurations and user applications for both virtual (AVD/VDI) and physical desktops.

• Manage and configure Intune, Azure AD, Endpoint Manager, and Active Directory policies.

• Support and optimize cloud-based desktop environments (Azure, Intune, AWS).

• Provide Level 3 technical support and serve as an escalation point for complex issues.

• Work closely with engineers and technicians, providing guidance, documentation, and support to Level 2 teams.

• Collaborate with the EUC Platform team to implement policies, procedures, and systems.

• Participate in ServiceNow ticketing and escalation processes.

• Research, recommend, evaluate, and implement new technologies to support future IT initiatives.

• Develop and drive initiatives with minimal oversight.

• Document processes and provide training as needed.

Basic Qualifications:

• Bachelor's degree and 6 or more years of experience in the Database Analysis or Programming area OR

• High School Diploma or Equivalent and 8 or more years of experience in the Database Analysis or Programming area OR- Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Database Analysis or Programming area AND

• Experience working at multiple phases of database management

Preferred Qualifications:

• Strong technical skills in Azure, Intune, Endpoint Manager, and Active Directory.

• Experience with AWS cloud services (EC2, Workspaces, S3, IAM, etc.).

• Familiarity with Citrix, VDI, and Azure Virtual Desktop (AVD) environments (not a hard requirement).

• Expert scripting skills (PowerShell, Batch, VB).

• Experience with Flexera Admin Studio or equivalent packaging tools.

• Knowledge of Windows 10/11, Windows 365, Office 365.

• Excellent problem-solving, analytical, and communication skills.

• Experience with ServiceNow, hardware troubleshooting, and OS/application patching.

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere (https://www.zurichna.com/careers/benefits) . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $108,130.00 to $177,100.00, with short-term incentive bonus eligibility set at 15%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MG1 #LI-ASSOCIATE

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