PT Customer Service Leader
12 hours ago
Job Requisition: 466583
Address: USA-NC-Matthews-3609 Matthews Mint Hill Rd
Store Code: Store 00455 Front End (7210578)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned\
-
Customer Service Associate
5 days ago
Matthews, NC, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...
-
Customer Service Associate I
5 days ago
Matthews, NC, United States Dollar Tree Full timeWe’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep...
-
Customer Service Representative
3 days ago
Matthews, NC, United States Anticimex Carolinas Full timeCustomer Service Representative Principal Responsibilities Provide stellar customer service from the greeting to the conclusion of the call. Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers. Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. ...
-
Customer Service Representative
3 days ago
Matthews, NC, United States Anticimex Carolinas Full timeCustomer Service Representative Principal Responsibilities Provide stellar customer service from the greeting to the conclusion of the call. Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers. Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. ...
-
Customer Service Representative
3 days ago
Matthews, NC, United States Anticimex Carolinas Full timeCustomer Service Representative Principal Responsibilities Provide stellar customer service from the greeting to the conclusion of the call. Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers. Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. ...
-
Customer Service Representative
3 days ago
Matthews, NC, United States Anticimex Carolinas Full timeCustomer Service Representative Principal Responsibilities Provide stellar customer service from the greeting to the conclusion of the call. Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers. Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. ...
-
Customer Service Representative
3 days ago
Matthews, NC, United States Anticimex Carolinas Full timeCustomer Service Representative Principal Responsibilities Provide stellar customer service from the greeting to the conclusion of the call. Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers. Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. ...
-
Customer Service Representative
3 days ago
Matthews, NC, United States Anticimex Carolinas Full timeCustomer Service Representative Principal Responsibilities Provide stellar customer service from the greeting to the conclusion of the call. Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers. Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. ...
-
Customer Service Representative
3 days ago
Matthews, NC, United States Anticimex Carolinas Full timeCustomer Service Representative Principal Responsibilities Provide stellar customer service from the greeting to the conclusion of the call. Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers. Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. ...
-
Customer Service Representative
3 days ago
Matthews, NC, United States Anticimex Carolinas Full timeCustomer Service Representative Principal Responsibilities Provide stellar customer service from the greeting to the conclusion of the call. Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers. Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. ...
