Datacenter Support Technician

2 weeks ago

Fort Knox, KY, United States OSC Global Full time

OSC EdgeTech, LLC is seeking a talented Datacenter Support Technician to join the team.

OSC EdgeTech is a wholly owned subsidiary of Cook Inlet Region, Inc. (CIRI), an Alaska Native Corporation proudly owned by over 9,400 Shareholders. OSC EdgeTech was created to deliver agile, responsive IT solutions to meet the evolving needs of federal and defense customers. As an SBA-certified 8(a) entity with a Facility Clearance (FCL), OSC EdgeTech streamlines the acquisition process while maintaining the trusted quality, security, and innovation that define OSC Edge.

Cook Inlet Region, Inc., also known as CIRI, is one of 12 land-based Alaska Native regional corporations created pursuant to the Alaska Native Claims Settlement Act (ANCSA). CIRI's regional boundaries roughly follow the traditional Dena'ina territory of Southcentral Alaska. CIRI was incorporated on June 8, 1972, and is owned today by a diverse group of more than 9,500 Shareholders who live in Alaska and throughout the world.

OSC EdgeTech offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401K with employer match, dental, vision, health insurance plans, as well as life and disability benefits.

Position Overview

The Datacenter Support Technician will provide a full spectrum of activities necessary to assess potential customer requirements, support the establishment of processes and procedures to support the final designs, receive and integrate customer systems and components into the HRC Data Centers, sustain hosted customer equipment and services over the lifespan of the service agreement, and decommission systems when hosted customers terminate their agreements with the Command. Customer requirements are unique to the needs of the customer's platform and their customized service model to deliver IT capabilities to the end-users.

Major Activities

  • Conduct and report on new customer assessments, service designs, and architecture diagrams for customers considering HRC as a hosting and/or hoteling service provider.
  • Review and provide feedback on proposed service level agreements and requirements worksheets for hosted customers and capabilities.
  • Receive and install equipment in support of the onboarding projects for customers.
  • Report completion of receipt and installation tasks to the Data Center team, COR, and other Government leaders.
  • Provide touch-labor sustainment and coordinated repair of hosted customers and their associated IT equipment, infrastructure, and services on an annual basis.
  • Decommission infrastructure components for hosted customer platforms.
  • Ensure decommission equipment is packaged and shipped per customer specifications, and report completion of decommissioning tasks.
  • Perform other duties as appropriate and as assigned.
Knowledge/Skills/Abilities
  • Strong Knowledge of Remedy, ServiceNow, FootPrints or similar Trouble Ticketing System.
  • Excellent verbal, written and interpersonal communication skills, excellent organizational and multi-tasking skills.
  • Great analytical, critical thinking and problem-solving abilities.
  • Superior customer service skills.
  • Adaptable and capable of working in fast-paced environments.
Minimum Qualifications
  • High School Diploma or equivalent
  • Two or more years' service desk experience
  • Security+ certification
  • Must be US citizen
  • Must possess active secret security clearance or higher
  • Must be able to pass pre-employment background check


E-Verify:

OSC EdgeTech participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Reasonable Accommodation:

OSC EdgeTech, LLC will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with OSC EdgeTech, LLC or any of its subsidiaries, please email recruiting@ciri.com.

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