Merchandising Supervisor

Job Summary

Company: Falcon Farms Inc.

Direct Report to: Regional DSD Operations Manager

About Us:

Falcon Farms is one of the leading fresh cut-flower distributors in the United States. Since 1987, the company has grown in production and commercialization, to 10 flower production farms in Colombia and Ecuador, with more than 700 acres of land and a team of over 5,000 people. The organization's commercial and distribution footprint in Miami, Atlanta, Phoenix, Dallas and Long Beach allows us to service national wholesale and mass market accounts. Current business prospects, and the incorporation of new clients have embarked Falcon on an aggressive path to deepen our regional footprint in the Texas region.

Falcon thrives on a highly entrepreneurial culture and a flat organization that fosters strong collaboration and calculated risk-taking. The nature of an agricultural product like flowers, with high seasonality and subject to variability in factors affecting production, requires high flexibility and the ability to make decisions and adapt to changing circumstances in very short term, while remaining firm on strategy execution.

Position Overview:

Duties include managing 5-9 merchandisers within a specific territory effectively and efficiently delivering our products. Training, developing and evaluating drivers, ensuring that each one of them maintains our "Picture of Success" in every serviced retail location. The Regional Merchandising Supervisor is a hands-on mentor, passionate about selling flowers and providing customer service to Falcon's customers and theirs. Supervisor must be able to adapt, and be flexible to changing business priorities, capable of shifting business resources as needed so business priorities are met. The Regional Merchandising Supervisor will spend around 80% of his/her time in the field, monitoring merchandiser performance and actively engaging with Falcon Farms' customers' teams.

Responsibilities and expectations:

Supervise and monitor an assigned geographic region at various Falcon Farms Customers' points of sale. Responsible for evaluating merchandiser performance, assigning resources as required, covering merchandisers absences, auditing store displays and maintaining a strong relationship with floral buyers.

• Prioritize daily routine based on business needs and short-term requirements.

• Provide business-related data to merchandisers to help them execute their functions better
• Analyze region and store-specific data to propose courses of action that improve business profitability

• Responsible for route operational/sales activity, including ordering and distribution, merchandising, promotional activity, holiday planning, and meeting customer expectations.

• Ensure the proper upkeep and personal presentation of the merchandising team
• Train and provide feedback to merchandisers on an ongoing basis
• Liaise with Falcon Farms' HR team to ensure staffing needs and compliance are met
• Engage with customers' store management teams to strengthen Falcon Farms' representation
• Cover merchandising routes as needed.

Required Skills

• Must be bilingual (English – Spanish) written and spoken

• Able to regularly lift up to 20 lbs. on an ongoing basis throughout each shift
• Able to stand on an ongoing basis throughout each shift
• Able to consistently work assigned schedule
• Able to drive to stores, check product and audit work done by merchandisers
• Ability to read and follow merchandising schematics
• Good communication skills
• Self-disciplined
• Goal and detail oriented
• Strong people skills
• Flexible schedule – Able to work variable schedules especially during floral holidays
• Strong self‐management skills Ability to complete daily procedures and responsibilities without direct supervision
• Ability to lead holiday merchandise teams during peak holiday seasons with set‐up and tear down process

Qualifications:

• Valid Driver License
• High School Diploma, GED, or equivalent work experience

Potential Career Path

• Operations Manager