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Payment Services, Assistant Manager
2 weeks ago
At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we'd love to hear from you
About the Role
The Assistant Manager, Payment Services works under the leadership of the Director, Payment Services to supervise and optimize daily responsibilities of the payment services area including company operations, products, member service, and security. They assist in the development and implementation of departmental processes and enhancements leading to efficient and prompt quality service to members.
This position is based at our corporate office and requires fully onsite work in Ventura, CA.
What You'll Do
- Supervise, organize, and direct payment strategies team members through assignment of work, scheduling, coordination and providing technical guidance and support, ensuring all employees in the department are thoroughly trained on all assigned tasks. These tasks include, but are not limited by the following:
- ACH External Transfers Courtesy Pay/NSF Dormant & Decedent Accounts Escheatment General Ledger Activities IRA & IRS Reporting Card Processing Item Processing ATM Network Wire Processing Fraud/Dispute Processing Subpoenas Online Banking/Mobile App Levies Shared Branching
- Support the Director, Payment Services maintaining a highly motivated, well-trained staff and maintaining effective employee relations.
- Develop, implement, and continuously refine standard operating procedures to deliver exceptional service to members and internal teams while optimizing workflow efficiency and operational quality.
- Ensure compliance with regulatory requirements and internal policies. Maintain updated knowledge of regulatory and operational changes or enhancements affecting department and operational functions
- Investigate and resolve any discrepancies or issues related to payment services. Work closely with fraud team to assess and resolve potential risk factors.
- Review and complete payment services related GL reconciliations to ensure accuracy and assist in identifying and resolving any GL out-of-balance issues.
- In coordination with Director, Payment Services, develop metrics for the tasks / products within departmental oversight, report on these metrics monthly.
- Assist in the development of short and long-term goals and plans for the department. Provide suggestions and recommendations.
- Assists in the analysis, justification, recommendations and execution of changes in the operational process to enhance productivity and effectiveness.
- Serve as a back up for department duties as needed. Acts as the 'dual' on tasks requiring such a process as required, when another 'dual' is not available.
What We're Seeking
- 3-5 years' directly related experience in financial institution operational processes, including but not limited to ACH/EFT/item processing, card processing and dispute resolution.
- Previous experience in online banking and P2P operations preferred.
- Must be proficient in computer systems (Microsoft Office) and comfortable working with multiple systems.
- 1+ years of previous lead/supervisory experience at a financial institution preferred.
- Working knowledge of the following systems - Symitar/Episys, STAR, COOP, Mastercard, and Genesys Cloud.
- A dedication to service, working with organizations that seek to improve the lives of people in your community.
VCCU is an Equal Pay Champion and we offer a competitive total rewards package
- Paid Volunteer Time
- Paid Time Off, including Sick/Vacation/Holidays
- Medical/Dental/Vision/Supplemental Benefits
- 401k Employer Match & Safe Harbor Contribution
- Company Sponsored Life & LTD Insurance
- Education Reimbursement
- VCCU Membership and Rate Discounts
We are dedicated to building an inclusive and authentic workplace that values unique voices and experiences, backgrounds and identities. We are an equal opportunity employer who celebrates the diversity of our employees and our members and strives to represent the many communities we serve.
