Customer Service Representative

4 days ago

Torrance, CA, United States Sunrise Systems Full time

Our client, a leading Medical Devices Manufacturing Company is looking for Customer Service Representative and This is for an initial duration of 03 Months Contract - Torrance, CA

Job Title: Customer Service Representative
Job Id: 25-11785
Location: Torrance, CA
Duration: 03 Months Contract
Position Type: Hourly Contract Position (W2 only)

  • Responsible for providing the highest quality of customer service to internal and external customers.
  • This includes responding to customer inquiries via e-mail, telephone calls and live chat, entering orders, entering and processing return authorizations, processing change requests, maintaining the customer master file and escalating customer/system issues appropriately and completing other administrative support tasks.
  • Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
  • Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Primary job functions do not typically require exercising independent judgment.
  • Typically reports to a supervisor or manager.
Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:
  • Enter orders, change requests, return authorizations and expedite requests in CRM system.
  • Answer customer requests via email and/or telephone professionally and in a timely manner, such as providing estimated time of arrival (ETAs), assistance with billing issues, and escalating when applicable.
  • Maintaining the customer master file, processing changes requests and return authorizations in ERP system
  • Stay informed about updates to policies, products, and services.
  • Using critical thinking skills to devise solutions for customers and following up to ensure concerns are resolved.
  • Perform other job-related duties as assigned and office administrative tasks
Required Qualifications:
  • Proven experience in customer service
  • Experience with managing multiple projects.
  • Outstanding communication skills, both written and oral.
  • Competent with Excel and Word
  • Ability to work in a cross-functional cross-country team environment.
  • Ability to manage self and tasks in an appropriate manner
  • Excellent organizational and administrative skills
  • Attention to detail.
  • A calm and analytical approach to problem solving.
  • Willingness to work as part of a team
  • Ability to communicate using English (or local language).
Compensation: The hourly rate for this position is between $24.00-$26.00 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Qualified candidates please send your word format updated resume at the earliest to Pavan: Pavan.p@sunrisesys.com [732-395-4444] OR Sangeeth: Sangeeth.k@sunrisesys.com [732-395-4555]

Thank You.

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