Clinical Services Manager

7 days ago

Palmetto Bay, FL, United States Now Optics Full time
Reports to: Brand Manager

Location: Store Location

Are you passionate about supporting others to achieve their highest level of performance when assisting customers in a fast-paced retail environment? Are you a role model and leader that advocates for your sales team? As a Stanton Optical Assistant Sales Manager you would be a sales leader, assisting the Sales Manager and Brand Manager in executing action plans to drive sales performance within a team environment. Our Assistant Sales Managers assist customer's issues while maintaining a positive attitude to achieve highest quality customer satisfaction. As part of our team, you will be developed and empowered to take responsibilities of additional duties to prepare you for the next step in your career.

About us:

Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands.

Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:

Vision: Modernizing the eye care experience for all people

Mission: Making eye care easy

Values: iCARE
  • Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
  • Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
  • Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
  • Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
  • Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.
Why join our winning team?
  • We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nation's top optical retailers.
  • We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
  • Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
  • Paid time off that increases with seniority
  • Professional development and promotion opportunities
  • Employee recognition programs
  • Employee Assistance Program (EAP)
  • Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products
  • We offer competitive variable compensation opportunities and commission on sales.
  • Work with an amazing team
Duties & Responsibilities:
  • Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
  • Support Sales Manager duties frequently acting as Manager on duty to accomplish the following objectives:
    • Support training, coaching, and development of retail associates.
    • Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
    • Resolve customer issues and increase customer satisfaction.
    • Communicate and execute company's standards and directives to staff.
    • Assume responsibility for other duties as developed.
  • Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
  • Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
  • Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
  • Other duties as assigned and required.
Key Qualifications
  • You have retail management experience of at least one year in a fast paced retail environment
  • You have experience in a secondary leadership role or managed small sales teams
  • You've demonstrated outstanding sales performance throughout your retail career
  • You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
  • You have the skills necessary to communicate effectively with a diverse group of people
Are you the perfect fit?
  • Do you share our vision of modernizing eye care for all people and making eye care easy?
  • Do you have a high school diploma or equivalent required?
  • Are you passionate about outstanding customer/patient care and eager to share that passion with others?
  • Do you have a strong interest in learning, embracing and fostering innovation among your team?
  • Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company?
  • Do you have schedule flexibility? Work hours will be determined based on business needs
  • Are you knowledgeable about MS Word, Google Docs, etc?
  • Optical experience is a plus


Now Optics d/b/a Stanton Optical and My Eye Lab Brands is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@stantonoptical.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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