Mobile Associate

2 weeks ago

Pittsburg, CA, United States T-Mobile Full time

At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities:

  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
    • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
    • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
    • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
    • Approaching service and sales needs with composure, integrity and compassion.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
    • How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
    • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
    • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
    • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
    • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
    • Successfully identify and handoff small business leads.
    • Support team initiatives and create an inclusive environment
Education and Work Experience:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge, Skills and Abilities:
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications:
  • At least 18 years of age
  • Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $20.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

  • Junior Account Executive

    1 week ago

    Pittsburg, CA, United States Off Shore Management Full time

    Job Description Job Description We are a direct sales and marketing firm and are proud to be an authorized dealer of AT&T services and products. We are looking for a motivated and eager individual to join our team as a Junior Account Executive. We are spearheading AT&T’s growth in the local markets, so this role requires a highly motivated and...

  • Junior Account Executive

    9 hours ago

    Pittsburg, CA, United States Off Shore Management Full time

    Job Description Job Description We are a direct sales and marketing firm and are proud to be an authorized dealer of AT&T services and products. We are looking for a motivated and eager individual to join our team as a Junior Account Executive. We are spearheading AT&T’s growth in the local markets, so this role requires a highly motivated and...

  • Program Assistant

    5 days ago

    Pittsburg, CA, United States Contra Costa Community College District Full time

    Posting Details (Default Section) Position Title Program Assistant (Student Services) Special Instructions to Applicants Los Medanos College ( LMC ) serves about 12,000 students who pursue transfer preparation, career education, and skill building. Located in East Contra Costa County, Los Medanos College is the only higher education institution in one of...

  • Mobile Associate

    7 days ago

    Pittsburg, United States T-Mobile Full time

    T-Mobile - 4524 Century Blvd [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store; Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store; Perform side-by-side...

  • T-Mobile Bilingual Retail Sales Representative

    3 weeks ago

    Pittsburg, United States Exclusive Wireless Full time

    T-Mobile Bilingual Retail Sales Representative - Spanish Join to apply for the T-Mobile Bilingual Retail Sales Representative - Spanish role at Exclusive Wireless, Inc. T-Mobile Bilingual Retail Sales Representative - Spanish 1 year ago Be among the first 25 applicants Join to apply for the T-Mobile Bilingual Retail Sales Representative - Spanish role at...

  • T-Mobile Bilingual Retail Sales Representative

    4 weeks ago

    Pittsburg, United States Exclusive Wireless Full time

    T-Mobile Bilingual Retail Sales Representative - Spanish Join to apply for the T-Mobile Bilingual Retail Sales Representative - Spanish role at Exclusive Wireless, Inc. T-Mobile Bilingual Retail Sales Representative - Spanish 1 year ago Be among the first 25 applicants Join to apply for the T-Mobile Bilingual Retail Sales Representative - Spanish role at...

  • Patient Care Associate

    4 weeks ago

    Pittsburg, United States Mercy Full time

    Position: Patient Care Associate/Patient Care TechnicianDepartment: Emergency DepartmentHours / Shift: PRN/As Needed - NightsOverview:Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patients highest level of wellness.Job Duties:Opportunity for advancement through career ladder to Patient Care Technician...

  • Seasonal Task Associate

    2 weeks ago

    Pittsburg, United States Ulta Beauty Full time

    OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purposea place of vision,...

  • Patient Care Associate

    4 days ago

    Pittsburg, United States Mercy Full time

    Position: Patient Care Associate/Patient Care Technician  Department: Emergency DepartmentHours / Shift: PRN/As Needed - Nights   Overview: Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patient’s highest level of wellness.   Job Duties: Opportunity for advancement through career ladder to...

  • Patient Care Associate

    4 weeks ago

    Pittsburg, United States Mercy Full time

    Position : Patient Care Associate/Patient Care Technician Department : Step Down Unit Hours / Shift : Part-Time Nights - 12-hour shifts Overview : Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patient s highest level of wellness. Job Duties: Opportunity for advancement through career ladder to Patient...

  • Patient Care Associate PRN

    7 days ago

    Pittsburg, United States Mercy Full time

    Patient Care Associate/Patient Care TechnicianFind your calling at Mercy! Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patient's highest level of wellness. Works cooperatively with others as part of a team; recognizes the importance of group goals. Performs designated clinical procedures and...

  • Patient Care Associate

    4 weeks ago

    Pittsburg, United States Mercy Full time

    Position: Patient Care Associate/Patient Care Technician  Department: Acute RehabHours / Shift: Part-Time Weekends - 7AM-3PM   Overview: Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patient’s highest level of wellness.   Job Duties: Opportunity for advancement through career ladder to...

  • Patient Care Associate PRN

    7 days ago

    Pittsburg, United States Mercy Full time

    Find your calling at Mercy!Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patients highest level of wellness. Works cooperatively with others as part of a team; recognizes the importance of group goals. Performs designated clinical procedures and non-clinical support tasks essential to providing care to...