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Salesforce Program Manager

2 weeks ago

Plano, TX, United States Perficient Full time
Job Description

We're looking for a Salesforce Program Manager with hands-on experience leading Salesforce implementations from kickoff through delivery, ensuring alignment across scope, timeline, and budget. You'll serve as the bridge between clients and delivery teams, translating business goals into actionable plans that deliver measurable results.

You'll balance structure with adaptability, using both Agile and traditional methods to navigate challenges and keep work on track. If you're energized by problem solving, building trust, and leading teams to deliver exceptional Salesforce solutions, this role gives you the platform to do exactly that.

Perficient is the global AI-First consultancy. Our team of strategists, designers, technologists, and engineers partner with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI.

As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients.

Our Salesforce + MuleSoft team helps global brands design and deliver connected, data-driven experiences that drive enterprise-wide transformation. As a Salesforce Partner and trusted MuleSoft advisor, we combine strategic guidance, industry accelerators, and AI-powered solutions across healthcare, financial services, manufacturing, and more-helping clients unlock the full potential of the Salesforce ecosystem.

Responsibilities

  • Program Leadership - Manage end-to-end formal projects within and between phases. Act as the primary client contact, ensuring alignment with project scope, driving project governance, and facilitating decision-making.
  • Project Planning & Execution - Partner with Sales and Delivery to mobilize, kick off, manage, and close projects. Complete readiness checklists, manage scope, timeline, and budget. Develop and maintain project plans, RAID Log, and other essential project documentation.
  • Team Resourcing - Ensure projects are appropriately staffed throughout their lifecycle. Collaborate with the internal operations team to coordinate resources across the company.
  • Risk & Stakeholder Management - Identify and mitigate risks to scope, timeline, budget, and resources. Maintain risk/issue logs, communicate proactively with clients and leadership, and translate business needs into actionable plans.
  • Client Relationships - Build strong, trusted partnerships with clients. Foster a collaborative, positive environment through clear and consistent communication.
  • Steering Committee Leadership - Drive education and alignment with client executives through bi-weekly updates, reporting progress, and serving as the point of escalation for the Perficient team.
  • Quality & Delivery - Ensure solutions align with Salesforce best practices and client requirements. Oversee testing, deployment, and change management, while monitoring project performance and driving continuous improvement.
Qualifications
  • 8+ years of experience within the Salesforce ecosystem, including at least 5 years leading large-scale Salesforce projects as a senior team member, architect, project manager, or engagement lead
  • Proven success managing engagements exceeding $250K in scope and budget
  • Exceptional client-facing and communication skills, with the ability to build trust and alignment at every level
  • Demonstrated adaptability in fast-paced, dynamic environments
  • Proficient in both Agile and Waterfall delivery methodologies
  • Strong understanding of AI technologies, including their capabilities, limitations, and ethical considerations
  • Bachelor's degree or equivalent experience required
  • Willingness to travel up to 25%, typically once per quarter; frequency may vary based on client needs and SOW budget, and some roles may not require travel.
  • Salesforce certifications preferred; Agile, AI, or Project Management certifications are a plus


Compensation and Employment Policy

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate.

A reasonable estimate of the current salary range for this position is $130,000 to $160,000. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs.

Information regarding the benefits available for this position are in our benefits overview.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Applications will be accepted until the position is filled or the posting is removed.

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About Us

Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.