Order Entry Associate

6 days ago

Ronkonkoma, NY, United States Nassau Candy Full time
Who We Are
Nassau Candy is a leading importer, manufacturer, and distributor in the confectionery, gourmet food, promotional products, and apparel industries. With decades of industry expertise, we provide a wide range of high-quality products to retailers and businesses nationwide.

What We Stand For and Where You'll Come In
We're looking for a detail-oriented, high-energy Order Entry Associate / Customer Service Representative to join our fast-paced Ronkonkoma, NY office. This role is essential in ensuring the smooth and accurate processing of customer orders-from entry through delivery-while communicating with both internal departments and our valued customers.

Core Values That Drive Us
One Team: Collaboration and alignment across departments
Innovation & Adaptability: We welcome change and stay flexible
Customer-Centric: Our customers' needs always come first
Execution with Excellence: We deliver quality and results
Data-Driven Decisions: We trust insights to guide us

How You'll Make an Impact
Order Management
• Accurately enter and review customer orders in our system
• Follow orders from entry through completion, ensuring delivery meets expectations
• Collaborate with multiple departments including Sales, Production, and Shipping

Customer Communication
• Serve as a point of contact for customer inquiries
• Provide updates, troubleshoot issues, and build strong client relationships
• Ensure clear and timely communication at all stages of the order process

Operational Support
• Maintain accuracy under pressure in a deadline-driven environment
• Assist in resolving discrepancies and coordinating special requests
• Help maintain data integrity across systems
• We're Excited About You Because...
• You have prior experience in order entry or customer service (experience with promotional products a plus)
• You're a strong multitasker who thrives in a fast-paced setting
• You communicate clearly-both verbally and in writing
• You're proficient in Microsoft Office (Outlook, Word, Excel)
• You bring a positive attitude and a team-first mindset

What We Offer
• Competitive salary with annual reviews
• Paid vacation and PTO
• Medical, Dental, Vision, AFLAC & Pet Insurance
• Employee discounts on unique and exciting products
• A supportive, entrepreneurial environment with room to grow

Office Guidelines
This is a full-time, in-office role based in Ronkonkoma, NY. We value the connection and collaboration that comes from working together face-to-face.

Ready to Join Us?
Be part of a company where your attention to detail and customer-first mindset make a real difference. Apply now to start your journey with Nassau Candy

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