Production Manager, Retail Kitting

About Twelve

Twelve designs and builds the world's most inspiring merchandise and packaging for the world's most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients-ranging from luxury fashion and beauty to leading lifestyle brands-trust us to deliver unforgettable experiences through beautifully executed product and packaging.

Job Summary:

The Production Manager - Retail Kitting will manage the execution of retail kitting and fulfillment programs across our commercial retail sector. This role bridges creative development and operational execution, ensuring all programs are delivered on time, on budget, and to the highest quality standards. You'll collaborate closely with cross-functional partners - including packaging development, account management, logistics, and warehouse teams - to coordinate timelines, vendor communication, and overall production flow.

You will be a key partner in maintaining strategic vendor and brand relationships and identifying opportunities for improvement across process, cost, and service. This role requires a sharp eye for detail, strong project management capabilities, and the ability to problem-solve in fast-paced, high-volume environments.

Key Responsibilities:

Program & Production Management

• Manage and execute the production flow for kitting programs - from PO creation through fulfillment
• Oversee order processing, invoicing, and production tracking across multiple concurrent projects
• Maintain updated BOMs (Bill of Materials), kitting instructions, and project documentation for internal and warehouse partners via Monday
• Coordinate with vendors to ensure timely completion of all production milestones
• Review and approve vendor quotes, track COGS, and ensure program profitability in collaboration with the development team
• Monitor quality control and proactively identify potential risks that could affect timelines or client satisfaction
• Analyze product margins to identify areas for improvement and cost-saving opportunities
• Collaborate with internal teams to ensure smooth coordination of packaging programs
• Facilitate communication between various departments to ensure alignment on project milestones

Kitting & Fulfillment Coordination

• Partner with warehouse and 3PL teams to manage packing plans, track shipments, resolve variances, and ensure all products arrive accurately and on time
• Support QC processes - including sample checks, tray fitments, and inventory audits -to ensure accuracy and quality in execution
• Maintain clear and consistent communication with multiple vendors / brands to ensure all deliverables are met
• Work closely with WH and internal team to ensure all components are available as soon as kit is ready for production floor

Logistics and Supply Chain Coordination

• Work with Twelve's freight team to coordinate transportation and delivery of finished goods, components, and shipping materials; Ensure proper documentation and tracking of domestic transportation
• Proactively gather materials and documents needed to ensure smooth transit globally

Client & Brand Communication

• Present as a key, reliable partner to the Client and brands within the kitted retail sets
• Communicate clear, up-to-date deliverables while managing quick-turn timelines
• Mitigate risk by analyzing all angles of a project - Client-side, Vendor-side, Twelve-side
• Be willing to identify out of the box solutions for an overall well-rounded client experience
• Serve as the point of contact for brands, coordinating information flow and ensuring alignment on project timelines and requirements
• Manage a high volume of brand email communication daily for over 500+ items, to track progress, resolve issues, adhere to timelines & and keep all stakeholders informed

Qualifications:

• 3-5 years of experience in Production, Project Management, Operations, or a related field (ideally in retail, packaging, or fulfillment).
• Competency in Microsoft platforms (Excel, Powerpoint, Word), Google platforms, project management tools and the ability to quickly master and implement new applications and systems
• An agile, resourceful problem solver that can adapt within a constantly evolving business
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Detail-oriented, highly organized, and able to multi-task - must be able to keep up with multiple clients, emails, timelines, launches, purchase orders simultaneously and with accuracy and timeliness
• Excellent interpersonal and communication skills and prioritizes relationship building with both internal team and clients
• NetSuite, EDI/SPS Commerce, Monday.com experience strongly preferred
• Strong understanding of production workflows, kitting operations, or supply chain coordination

What you can expect:

• Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
• Mental Health Mondays: once a month our offices close globally (that's 12 additional days per year)
• Generous Paid Time Off - Including your birthday, personal days, time-off around holidays.
• Paid Parental Leave
• Summer Fridays
• Discretionary bonuses

Salary: $80-$90k depending on experience

Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.

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