Customer Service Specialist

2 weeks ago

Woodbridge, NJ, United States Atrium Staffing Full time
About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client is a global manufacturing company dedicated to delivering exceptional service and innovative solutions. We are seeking a detail-oriented and proactive Customer Service Specialist to join their team.  Salary/Hourly Rate: $22/hr - $24/hr Position Overview: The Customer Service Specialist is responsible for managing the order process from inception to delivery. This role involves handling inquiries via phone and email, providing product information, and resolving issues to ensure a high level of customer satisfaction and retention. Applicants must have previous experience working in customer service. Responsibilities of the Customer Service Specialist: 
  • The Customer Service Specialist responds to customer inquiries via phone, email, and chat in a timely and professional manner. Provide detailed information about products and services to business clients. 
  • Resolve customer issues and complaints efficiently and effectively.
  • Develop and maintain strong relationships with key accounts. Identify opportunities to upsell and cross-sell products and services to existing clients. 
  • Conduct regular follow-ups to ensure customer satisfaction and retention.
  • Process orders accurately and promptly.
  • Coordinate with other departments to ensure the timely delivery of products and services. Monitor order status and provide updates to customers as necessary.
  • Maintain accurate and up-to-date records of customer interactions and transactions. Prepare regular reports on customer service activities, issues, and resolutions. 
Required Experience/Skills for the Customer Service Specialist:
  • 3+ years of customer service experience.
  • Experience documenting customer interactions and processing orders with ERP/CRM software.
  • Comfortable assisting clients via phone (30 - 40 calls/day).
  • Ability to handle complex issues and provide practical solutions.
  • Strong multitasker.
Preferred Experience/Skills for the Customer Service Specialist:
  • 1+ years of experience with customer service and order entry in the manufacturing, logistics, or distribution industry. 
  • ERP experience.
  • Oracle experience.
Education Requirements:
  • Associate's degree is preferred.
Benefits: 
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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